Kimberly Nier
Arcadia,FL
Summary
Dynamic hospitality professional with experience at Rock Reef Resort, excelling in guest relations and problem-solving. Proven ability to enhance customer satisfaction through exceptional service and effective communication. Skilled in supply restocking and time management, ensuring smooth operations and a positive atmosphere for guests and staff alike.
Professional hospitality worker with proven record of delivering exceptional guest experiences. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Strong focus on teamwork and adaptability ensures seamless operations and high satisfaction. Known for reliability, communication skills, and positive attitude.
Experienced with guest services and customer satisfaction in hospitality industry. Utilizes effective communication and problem-solving to enhance guest experiences. Track record of collaborating with teams to maintain high service standards and adapt to changing needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hospitality Worker
Rock Reef Resort
03.2022 - 02.2025
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Conducted regular inventory checks for supplies to prevent stock shortages that could affect daily operations negatively.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
Care Giver
Daughterly Companions
04.2016 - 08.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Education
Associate of Applied Science - Paralegal Studies
Blue Ridge
New Milford, PA06-2010
Skills
- Upselling strategies
- Guest relations
- Time management
- Problem-solving
- Multitasking
Supply restocking
- Hospitality services
- Problem-solving skills
- Excellent communication
- First aid training
- Reservation management
Accomplishments
- Supervised teams from 10-30 staff members.
- Achieved dozens projects through effectively helping and supporting staff members.
- Achieved dozens of goals by completing them with accuracy and efficiency.
Certification
- Basic Computer Skills
- Human Trafficking Course (Florida)
- First Aid Certification - American Red Cross
- CPR Certification - American Heart Association or Red Cross.
- CPR/AED Certification
- Pennsylvania Driver's License
- Basic Life Support Certification (BLS)
Timeline
Hospitality Worker
Rock Reef Resort
03.2022 - 02.2025
Care Giver
Daughterly Companions
04.2016 - 08.2022
Associate of Applied Science - Paralegal Studies
Blue Ridge
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