Kimberly Oaks-Wing
Folsom,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Front End Cashier
Wegmans
Glen Mills, PA
11.2016 - Current
- Greeted customers warmly and asked if they needed help.
- Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
- Verified customer purchases with valid identification.
- Provided accurate change to customers when making transactions.
- Maintained a clean workstation by wiping counters and organizing supplies.
- Ensured that all checkout areas were adequately stocked with bags, paper rolls and other supplies.
- Packed and bagged products according to customer preferences.
Deposit Operations Associates III
Franklin Mint Federal Credit Union
Chadds Ford, PA
01.1999 - Current
- Provide primary oversight and responsibility for areas of expertise, including one or more job functions.
- Monitors and resolves all tasks to ensure efficient completion and accuracy.
- Maintains a thorough understanding of procedures, processes, and regulatory requirements in areas of expertise.
- Communicates updates to appropriate staff/management for changes in regulations and/or processes.
- Provides guidance to Associates to resolve complex questions.
- Handles escalated member issues in areas of expertise.
- Assists in preparing training materials in coordination with various departments.
- Reviews, maintains, and updates written procedures.
- Completes testing in Core system when necessary to ensure system updates are accurate.
- Participates in meetings, conferences, projects, and management committees.
- Is responsible for adhering to operational controls, including compliance with all required regulations and policies such as Bank Secrecy Act (BSA) and Offices of Foreign Assets Control (OFAC) to ensure the safety and soundness of the Credit Union and members.
Deposit Operations Associates II
Franklin Mint Federal Credit Union
Broomall, PA
08.2016 - 11.2023
- Perform varied advanced functions unique to the work unit requiring initiative, logic, and independent judgment (deposits, electronic delivery, systems and/or card services).
- Prepares research, analyzes and summarizes information, calculates statistics, and compiles data for specialized or recurring reports; investigating problems or errors.
- Interprets guidelines, procedures, policies, and best practices to determine the best approach for issues and non-routine situations, prioritizing knowledge of specialized function. Investigate and resolve member/staff inquiries, making adjustments within established limits.
- Maintains in-depth knowledge of applicable critical functions supported within department, serving as a primary resource to assist in discrepancies or procedural problem resolution for staff and members.
- Assists with cross-training of department staff and creation or revision of procedures/forms pertinent to areas of responsibility.
- Keeps informed of cross standards, rules, and regulations, allowing for adequate knowledge to become a subject matter expert.
- Participates in meetings, conferences, and management committees.
- Responsible for adhering to operational controls, including compliance with all required regulations and policies such as the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) to ensure the safety and soundness of the credit union and its members.
Support Services Supervisor
Franklin Mint Federal Credit Union
Broomall, PA
08.2013 - 08.2016
- Performs a variety of advanced functions regarding delivery systems, products, and services, and staff development unique to the work unit.
- Servies as primary reference source as it pertains to subject area of expertise such as deposit (shared drafts, ODP, decedent accounts), electronic (ACH and ebanking) and card services (ATM and credit card services).
- Maintains adequate knowledge of other areas to fill in as needed.
- Handles problems and non-routine situations, determining the approach or action to take.
- Investigates, analyzes, and resolves escalated or complex member and/or staff problems or inquiries; recommends adjustments as needed.
- Supervise the activities of direct reports.
- Monitors productivity and prioritizes workload to meeting deadlines.
- Assist in determining adequacy of financial and internal controls.
- Responsible for the development, planning, scheduling, and implementation of training to the department staff.
- Ensure staff is informed of new or revised procedures and pertinent information regarding assigned functions.
- Keeps informed of regulatory changes, industry standards, and best practices.
- Interprets guidelines and recommends changes to policies and procedures as needed.
- Reviews processes and procedures to ensure all functions are being done efficiently and accurately on a consistent basis.
- Identifies repetitive errors and makes necessary procedural corrections within established limits.
- Researches, summarizes, and analyzes information; calculates statistics, and compiles data to prepare special and recurring reports containing specialized information relevant to the incumbents' current area of responsibility.
- Serves as primary trainer within the credit union on department functions.
- Develop, maintain, and deliver formal 'in-depth' training sessions as they pertain to areas of responsibilities.
- Manages projects, including planning and implementation of new products and services, regulatory changes, and/or other credit union initiatives; assists staff with special projects and implementing changes made by management.
- Participates in management committees, meetings, and conferences pertinent to area of responsibility.
- Is responsible for adhering to operational controls, including compliance with all required regulations and policies such as the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) to ensure the safety and soundness of the Credit Union and its members.
Support Services Quality Assurance Analyst
Franklin Mint Federal Credit Union
Broomall, PA
03.2003 - 08.2013
- Responsible for reviewing processes and procedures to ensure all functions are being done efficiently and accurately on a consistent basis. Handle problems and non-routine situations.
- Serve as primary trainer and coach on department functions requiring cross-training.
- Responsible for reviewing reports and workflow to identify repetitive errors and make necessary procedural corrections; perform technical verification and reconciliation activities as needed. l
- Review and prepare procedures, reports, forms, or other documents pertinent to assigned functions.
- Investigate, analyze, and resolve member and/or staff problems or inquiries; make adjustments within established limits.
- Serve as primary reference source to assist department and branches in resolving discrepancies or procedural problems, utilizing knowledge or specialized functions, and ensure necessary follow-up is performed.
- Assist in monitoring multiple projects, including planning and implementing new products and services.
- Assist staff with special projects and help prioritize workload to meet department deadlines.
- Assist in determining adequacy of financial and internal controls. Implement and make changes to policies and procedures.
- Ensure staff is informed of new or revised procedures and pertinent information regarding assigned functions. May supervise, monitor, or coordinate staff activities.
- Participates in meetings and conferences pertinent to area of responsibility's requested.
Education
Associate of Science - Business Administration
Delaware County Community College
Media, PA12-2024
High School Diploma -
Susquehanna Twp High School
Harrisburg, PA06-1986
Skills
- Organizational Skills
- Issue researching and resolution
- Operational Reporting
- Interpersonal and written communication
- Workload prioritization
- Verbal and written communication
- Administrative Support
- Team Support
- Standard Operating Procedures
- Member Service
- Analytical/Problem Solving
- Detailed Oriented
- Microsoft Office
- Ability to work a flexible schedule, including some weekends
- Strong initiative, good logic and ability for making independent judgment
Affiliations
- Karate
- Sign Language
Timeline
Front End Cashier
Wegmans
11.2016 - Current
Deposit Operations Associates II
Franklin Mint Federal Credit Union
08.2016 - 11.2023
Support Services Supervisor
Franklin Mint Federal Credit Union
08.2013 - 08.2016
Support Services Quality Assurance Analyst
Franklin Mint Federal Credit Union
03.2003 - 08.2013
Deposit Operations Associates III
Franklin Mint Federal Credit Union
01.1999 - Current
Associate of Science - Business Administration
Delaware County Community College
High School Diploma -
Susquehanna Twp High School
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