Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Oesterle

Calhoun,GA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

15
15
years of professional experience

Work History

Commercial Claims Account Analyst

Mohawk Industries Inc
Calhoun, GA
08.2018 - 06.2021
  • Investigated complex customer claims including nature of complaint, warranty, inspection report, lab results, input from dealer, etc. to identify root cause and determine if credit should be issued.
  • Coordinated with sales, quality assurance, transportation, logistics and field services to execute delivery and execution of replacement or remedial claims caused by manufacturing defects.
  • Negotiated settlement and labor contract details and partnered with external vendors to manage scheduling with customer and installers.

Account Coordinator

Shaw Integrated Solutions
Chatsworth, GA
03.2013 - 10.2015
  • Responsible for all aspects of Turnkey Services, including providing project quantity estimates, proposals, order processing, project completion documentation, invoicing and payment to subcontractors.
  • Maintained price files, contract files and the Turnkey System in Winbid and CAMS.
  • Administered contracts and purchase agreements and kept up-to-date.
  • direct point of contact for Brookdale Assisted Living and Target.

Inforum Technical Specialist

Shaw Contract Group
Cartersville, GA
10.2006 - 03.2013
  • Assisted customers and sales representatives with product recommendations, problem solving, complaint handling and trouble shooting.
  • Created project specific booklet for sales representatives to give customer on completion of commercial project.
  • Provided technical documents through salesforce.com.

Education

High School Diploma -

Red Bud School
Calhoun, GA
06-1985

Skills

  • AS400 CAMS
  • Microsoft Excel, Word, Powerpoint, Outlook, Salesforce and TEAMS
  • Excellent written and verbal communication skills
  • Strong problem solving skills
  • Able to to manage multiple assignments under pressure
  • Work well in team environment

Timeline

Commercial Claims Account Analyst

Mohawk Industries Inc
08.2018 - 06.2021

Account Coordinator

Shaw Integrated Solutions
03.2013 - 10.2015

Inforum Technical Specialist

Shaw Contract Group
10.2006 - 03.2013

High School Diploma -

Red Bud School

Similar Profiles

CREATE PROFILE
Kimberly Oesterle