Kimberly Ogden
Carnegie,PA
Summary
Results-driven AML Investigations Analyst at PNC Bank with expertise in enhanced due diligence and suspicious activity reporting. Proven ability to manage high-volume workloads while maintaining accuracy and attention to detail. Strong problem-solving skills and a commitment to teamwork have consistently led to successful risk management outcomes.
Overview
23
23
years of professional experience
Work History
AML Investigations Analyst
PNC Bank, NA
03.2008 - 02.2025
- Assisted investigation and risk management teams with fraud investigations and risk identification.
- Stayed current with latest changes to applicable regulatory standards and company procedures.
- Demonstrated strong attention to detail while validating critical information contained within each transaction.
- Participated in relevant training sessions to enhance professional skills and stay current with industry trends.
- Managed high-volume workloads, ensuring timely completion of all assigned tasks and projects.
Cashier
Walmart
04.2005 - 09.2008
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Customer Service Representative
OSI
04.2002 - 11.2007
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Chartiers Valley High School
Bridgeville, PASkills
- Enhanced due diligence
- Suspicious activity reporting
- Transaction monitoring
- Customer due diligence
- Sanctions screening
- Investigation techniques
- Internal controls
- Problem-solving
- Time management
- Multitasking Abilities
- Teamwork
- Anti-money laundering regulations
Accomplishments
- Achieved daily productivity by completing transaction reviews with accuracy and efficiency.
PNC I-Lead Award Recipient
Nominated by co-workers for I-Lead Award based on communication and teamwork. Won award in first quarter of 2024
Timeline
AML Investigations Analyst
PNC Bank, NA
03.2008 - 02.2025
Cashier
Walmart
04.2005 - 09.2008
Customer Service Representative
OSI
04.2002 - 11.2007
High School Diploma -
Chartiers Valley High School
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