Zainab Akande
Clermont,FL
Summary
Accomplished Financial crime Leader with a proven track record at Robinhood enhancing due diligence and reducing fraud incidents by refining monitoring systems. Skilled in Actimize and leadership, I significantly contributed to policy enhancements and team development, demonstrating a keen ability to identify and mitigate emerging risks.
Overview
6
6
years of professional experience
Work History
AML Investigations Analyst
KPMG Professional Services
01.2024 - 03.2024
- Reduced false positives in transaction monitoring by refining alert thresholds and parameters.
- Provided valuable input during policy reviews, contributing to the enhancement of AML program guidelines.
- Assessed emerging risks and potential vulnerabilities in the AML program, proactively implementing mitigation strategies.
- Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.
- Documented research findings to support risk-based decision-making and resolution to escalated fraud incidents.
- Investigated activities of institutions to enforce laws and regulations, assessing legality of transactions and operations or financial solvency.
- Reviewed financial documents, pointing out and correcting financial errors.
Debit Card Fraud Manager
Stormx
04.2022 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cross-trained existing employees to maximize team agility and performance.
Senior Fraud Team Lead
Robinhood
02.2019 - 03.2022
- Promoted a culture of integrity within the organization by sharing insights gained from successfully resolved cases and emphasizing the importance of ethical behavior.
- Identified trends in fraudulent activities by analyzing large data sets and reporting findings to management.
- Led initiatives aimed at minimizing financial losses due to fraud, safeguarding company assets.
- Reduced fraud incidents by implementing effective policies and procedures for the team.
- Mentored junior team members, contributing to their professional development and success within the organization.
- Developed and facilitated training programs for new hires, spanning ACH fraud, Identity Theft investigations, and concise report writing
- Presented performance metrics at Fraud Operations all-hands and town hall meetings, contributing to data-driven decision-making.
- Played a pivotal role in special projects aimed at optimizing processes, productivity, and investigator experience
- Proactively identified potential risks through ongoing monitoring of transactions and account activity patterns.
- Coordinated cross-departmental efforts in response to emerging threats or changes in the regulatory landscape.
Fraud Investigator
Apple One
06.2018 - 01.2019
- Performed detailed background checks on individuals suspected of fraudulent activity to gather critical information needed for successful investigations.
- Provided exceptional customer service to clients affected by fraudulent activities, addressing their concerns while maintaining compliance with regulatory guidelines.
- Maintained a high level of confidentiality when handling sensitive information, protecting both company reputation and client privacy.
- Conducted prompt and thorough investigations on referred files.
- Monitored account activity in real-time for early detection and swift resolution of potential issues before they escalated into significant losses for the organization.
- Enhanced internal communication by providing regular updates on current fraud trends and emerging threats.
- Worked with third-party vendors to access and analyze data and systems.
Education
Bachelor of Science - Banking And Finance
University of Ghana
Accra05.2014
Associate of Science - Accounting
Meridian Pre-University
Accra05.2011
Skills
- Enhanced Due Diligence
- Suspicious Activity Reporting
- Transaction monitoring
- Customer Due Diligence
- Bank Secrecy Act
- Audit Support
- Actimize
- Lexis Nexis
- Looker
- Zendesk, Salesforce
- Jira, Confluence
- Investigations and Forensics
- Leadership
Languages
English
Native or Bilingual
Hausa
Native or Bilingual
Yoruba
Full Professional
Timeline
AML Investigations Analyst
KPMG Professional Services
01.2024 - 03.2024
Debit Card Fraud Manager
Stormx
04.2022 - 08.2023
Senior Fraud Team Lead
Robinhood
02.2019 - 03.2022
Fraud Investigator
Apple One
06.2018 - 01.2019
Bachelor of Science - Banking And Finance
University of Ghana
Associate of Science - Accounting
Meridian Pre-University
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