Your favorite customer service professional with strong talents in planning and executing daily activities. Having experience with customers, payment systems, medical records, creating invoices etc.. I love working with people and have provided excellent customer care for over 20 years.
Hi, I’m
Kimberly O'Neal
St. Louis,MO
Summary
Overview
13
years of professional experience
Work History
A Walk In The Park Grooming Salon
Front Desk Receptionist
06.2024 - Current
Job overview
- Schedule grooming appointments efficiently to optimize workflow
- Answering calls and emails regarding services, hours, and pricing
- Cross-trained in bathing/brushing/drying
- Process cash, check, and digital payments in person and over the phone
- Other tasks including cleaning, dusting, laundry, opening and/or closing the business at night.
Excel Home Health Care
Nursing Assistant
05.2023 - Current
Job overview
- This is an employer that I have worked with since 2012 and will take new clients as needed
- Promote good oral and personal hygiene by assisting patients with shaving, bathing and teeth brushing
- Aid in feeding and monitored consumption to achieve dietary objectives.
- Retrieve medication, groceries, and needed equipment for daily living
- Cook, clean, and attend doctor appointments with clients
MOHELA
Student Loan Counselor
06.2023 - 06.2024
Job overview
- Provided guidance and support in managing student loans.
- Discussed delinquent accounts with borrowers.
- Educated borrowers on payment options and programs available if needed
- Provided guidance and support for borrowers with questions about their loans
MGM Healthcare
Activities Director
08.2019 - 11.2022
Job overview
- Engaged residents through events, small groups and personal attention
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.
- Coordinated off-site activities and accompanied residents throughout excursions.
- Provided respectful mobility assistance to individuals needing extra support.
- Promoted exceptional quality of life for residents by innovating, organizing and conducting entertaining and stimulating activities.
- Documented preferences and helped develop relevant activities.
- Maintained master calendar and relevant records
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Developed monthly life enrichment calendar and published electronically and in print.
- Performed assessments on activity programs to determine what specific activities were suitable.
- Supervised Activities Assistant and conducted performance evaluations.
- Maintained running inventory of supplies and purchases to monitor budget expenditures.
- Drafted budgets for programs and ordered materials that were needed for certain activities.
- Developed and lead intergenerational activities to encourage mental agility of patients.
- Planned, implemented and evaluated activities for Lansdowne Village coworkers and other staff also.
Alexian Brothers Lansdowne Village
Certified Nursing Assistant
10.2015 - 08.2019
Job overview
- Responded to call lights to ensure patient comfort and safety.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Excel Home Health
Certified Nursing Assistant
02.2012 - 04.2018
Job overview
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and other good hygiene practices
- Cooking, cleaning, administering medication, and running errands
- Providing transportation and accompanying clients to and from doctor appointments or other outside trips
Education
University of Phoenix
Bachelor of Science from Health Administration
05.2015
University Overview
University of Phoenix
Associate of Arts
08.2013
University Overview
St. Louis College of Health CareersSt Louis, MO
Certified Nurse Assistant from Nursing
11.2002
University Overview
Skills
- Monthly Event Calendars
- Patient Evaluation
- Therapy Programs
- Transporting Residents
- Activity Organization
- Clerical Support
- Assessing Residents
- Event Planning
- Department Collaboration
Timeline
Front Desk Receptionist
A Walk In The Park Grooming Salon
06.2024 - Current
Student Loan Counselor
MOHELA
06.2023 - 06.2024
Nursing Assistant
Excel Home Health Care
05.2023 - Current
Activities Director
MGM Healthcare
08.2019 - 11.2022
Certified Nursing Assistant
Alexian Brothers Lansdowne Village
10.2015 - 08.2019
Certified Nursing Assistant
Excel Home Health
02.2012 - 04.2018
University of Phoenix
Associate of Arts
University of Phoenix
Bachelor of Science from Health Administration
St. Louis College of Health Careers
Certified Nurse Assistant from Nursing
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