Kimberly Ontiveros
West Palm Beach
Summary
Motivated and organized food server with extensive experience in fast-paced, high-volume restaurants, skilled in efficiently managing orders and ensuring guest satisfaction in demanding settings.
Overview
6
6
years of professional experience
Work History
Server
Cheesecake Factory Inc
03.2018 - 04.2020
- Delivered exceptional customer service in high-volume dining environment.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved guest complaints promptly, enhancing overall dining experience.
- Managed multiple tables efficiently, prioritizing guest satisfaction and needs.
- Maintained cleanliness and organization of dining area throughout shifts.
Server/Banquets Food Service Waiter
Wanderers Club
10.2015 - 04.2016
- Resolved guest inquiries and concerns promptly to foster positive dining experiences.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Implemented efficient serving techniques to optimize workflow during large events, reducing wait times for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Set up banquet tables and chairs based on event requirements.
Server/Banquets
Hilton Garden Inn
10.2014 - 08.2015
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to maintain timely food service and quality standards.
- Trained new servers on menu offerings and restaurant protocols to enhance team performance.
- Maintained cleanliness and organization of tables, ensuring compliance with health regulations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Medical Front Office and Billing -
Florida Career College
Boynton Beach, FL09.2025
Skills
- Proficient in Spanish/English
- Good knowledge of Microsoft Office (Word, Excel, Access, Power Point)
- Professional appearance
- Hospitality service expertise
- Customer service
- Menu memorization
Languages
Spanish
Native or Bilingual
Timeline
Server
Cheesecake Factory Inc
03.2018 - 04.2020
Server/Banquets Food Service Waiter
Wanderers Club
10.2015 - 04.2016
Server/Banquets
Hilton Garden Inn
10.2014 - 08.2015
Medical Front Office and Billing -
Florida Career College