Kimberly Ortiz Sandoval
Phoenix,AZ
Summary
Compassionate phlebotomist with experience at Clinica La Familia, excelling in patient care and venipuncture. Known for enhancing patient communication and specimen handling. Proven ability to thrive in high-pressure environments while building trust with patients and staff, ensuring a positive experience during blood collection procedures.
Overview
4
4
years of professional experience
Work History
Phlebotomist
Clinica La Familia
06.2024 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust.
- Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
Associate
Walmart
02.2021 - 12.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Certificate - Phlebotomy
Pima Medical Institute
13610 N Black Canyon Hwy05-2024
High School Diploma -
North Highschool
1101 E Thomas Rd 05-2022
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Paperwork processing
- Pediatric phlebotomy
- Patient preparation
- Communication
- Proper labeling
- Organizational skills
- Butterfly venipuncture
- Phlebotomy technician
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Phlebotomist
Clinica La Familia
06.2024 - Current
Associate
Walmart
02.2021 - 12.2024
Certificate - Phlebotomy
Pima Medical Institute
High School Diploma -
North Highschool
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