MS Office (Word, Excel, Outlook, Powerpoint, OneNote, Access)
KIMBERLY OTELUS
Supervisor
Atlanta,GA
Summary
Dedicated, loyal and customer-oriented Supervisor. Possesses strong knowledge of best practices and principles of employee coordination including work assignment, planning, review, and training in work procedures. Blends superb time management and organizational skills with attention to detail. Solid operations management professional with record of accomplishment as Lead Supervisor in medical environments. Flexible approach for changing work loads and equipped with sound understanding of effective safety policies. Always ready to pitch in and help employees complete daily workloads.
Overview
13
13
years of professional experience
Work History
Lead Supervisor
Dekalb Community Service Board
Decatur, GA
10.2021 - Current
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Deployed corrective actions quickly to maintain strong quality standards and protect consumers.
- Monitored workflow to improve employee time management and increase productivity.
- Conducted employee evaluations to provide feedback and set expectations for future job performance.
- Interviewed, hired and trained new employees for production positions.
- Coordinated employee schedules to keep pace with business needs and meet company demands.
Health Aide
GEORGIA REGIONAL HOSPITAL
Atlanta, GA
06.2018 - Current
- Provide patient care to patients living in a facility by helping with daily living activities, monitored patients' daily activities and conducting environmental rounds to be sure the patient's areas are free of hazards
- Assists in administration of medications and treatments, takes vital signs, and/or Bathes, grooms, shaves and dresses clients
- Conducts activities for recreation and socialization
- Ensures safety and security of clients
- Observes and documents patient data, behavior and activity
- Prepares clients for treatment or examination
- Transports and/or accompanies clients to treatment units, using a wheelchair or walker
- Turns and re-positions bedridden clients, alone or with assistance, to prevent bedsore
- Receives additional training, as required, to gain full proficiency and experience in all areas.
Supervisor/ Case Manager
GRISWOLD HOME CARE
Tucker, GA
01.2017 - 06.2018
- Responsible for monitoring and ensuring that standards of nursing care were meeting the commissioned expectations
- Supervised field employees
- Acted as liaison between the client and the team to promote effective communication
- Supervised 128 field CNA's and 4 office staff personnel
- Coordinates development of a complete individualized care plan
- Modifies the care plan as the client's condition changes
- Assists the client with practical arrangements such as: transportation, translation needs and assistance with tests, referrals and special appointments
- Oversees the completion of all recommendations made on the care plan
- Ensures that results of tests and referrals are given to appropriate team members and are recorded in the client's chart
- Keeps track of the client's attendance at appointments, identifies the reason for a missed appointment, and assists the client with making a new appointment
- Ensures communication between team members and encourages care conferences to evaluate the patient's progress and quality of care given
- Is available as a contact for problems and questions.
Program Associate
GEORGIA REGIONAL HOSPITAL
Atlanta, GA
09.2015 - 01.2017
- Performed a variety of clerical functions and processes for the Forensic Tx Mall
- Clerical duties included document examination and purchasing
- Supervised lower level staff
- Prepare confidential and sensitive documents for the Assistant Forensic Director and Treatment Mall Coordinator
- Communicates with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Provided administrative/secretarial support for various departments/divisions such as answering telephones, assisting visitors, and resolving a range of administrative problems and inquiries
- Acts as client advocate to coordinate required services or to resolve crisis
- Conducts interviews with client personnel and performs walk-throughs to assist in the evaluation of internal control
- Writes narratives and conclusions based on the findings derived from the audit procedures
- Processed orders through eProcurement
- Plans events and volunteer activities.
Case Coordinator/ Supervisor
RIGHT AT HOME
Covington, GA
05.2010 - 09.2015
- Responsible for monitoring and ensuring that standards of nursing care were meeting the commissioned expectations
- Supervised field employees
- Direct supervision of field employees assigned to clients
- Coordinated with Nursing Supervisors to ensure quality and consistency of care for clients of the agency
- Worked closely with Human Resources to provide information on performance issues, commendations for field staff, disciplinary issues, and concerns directly related to client care
- Audited field employee timecards to ensure accurate time records are recorded into the database for payroll processing and to ensure accurate schedules are provided to field staff
- Protected the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements.
Education
Technical Diploma - Hemodialysis Technician
Corrinthian College
EMT BasIc - undefined
Grady Health Academy
Associates Degree - Nursing
Atlanta Technical College
Skills
Able to work under pressure and to obtain targetsundefined
Software
Google Drive (Docs, Sheets, Slides, Forms)
Spreadsheets (Excel, Google Sheets, OpenOffice Calc)
Email (mail merge, filters, folders, rules)
Presentations/Slideshows (Powerpoint, Google Slides, OpenOffice Impress, Tableu)
Quickbooks Pro tip: talk about specific applications of your skills: Expense tracking, accounts payable, invoicing, cash flow management, employee time tracking, reports, payroll
Social Media (Facebook, Twitter, Instagram)
Timeline
Lead Supervisor
Dekalb Community Service Board
10.2021 - Current
Health Aide
GEORGIA REGIONAL HOSPITAL
06.2018 - Current
Supervisor/ Case Manager
GRISWOLD HOME CARE
01.2017 - 06.2018
Program Associate
GEORGIA REGIONAL HOSPITAL
09.2015 - 01.2017
Case Coordinator/ Supervisor
RIGHT AT HOME
05.2010 - 09.2015
Technical Diploma - Hemodialysis Technician
Corrinthian College
EMT BasIc - undefined
Grady Health Academy
Associates Degree - Nursing
Atlanta Technical College
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