Kimberly Parker
Colorado Springs,Colorado
Summary
Accomplished SCLA and AIC professional with 30 years of Property, Casualty, and Commercial Lines claims experience. Possess an active Florida 70-20 All Lines Adjuster License. Throughout career, exhibited passionate customer advocacy and excellence in facilitating equitable resolutions, while concurrently protecting both the insured and the company's financial security.
Served as Corporate Representative for litigated claims and received an award for exceptional leadership and teamwork.
Developed keen computer, system and troubleshooting acumen while working in-office and remotely. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Claim Adjuster, California Casualty Insurance
The Best Claims Solutions
02.2024 - Current
- Contracted to reduce Auto PD and Homeowners claims backlog. Successfully reduced backlog by 15-20% each for 5 adjusters.
- Originally contracted for 6–8-week duration; however, due to exceptional productivity and call escalation mitigation, and contract has been extended indefinitely.
- Maintained strong relationships with policyholders, claimants and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
Family Care Provider
N/A
04.2022 - 12.2023
- Time off from formal employment to help aging parents.
- Developed individualized care plans in collaboration with medical professionals to address specific health concerns of each family member.
- Organized home life effectively by managing schedules, appointments, bill payments, and other logistical aspects of daily living.
- Provided respite care services during times of high stress or when primary caregivers required break from their caregiving responsibilities.
- Handled incoming mail, bills and invoices and completed appropriate actions. Facilitated end-of-life care and estate planning.
Manager, Claims Operations
USAA
03.2009 - 04.2022
- Built high-performing Member Service Team through effective recruitment, onboarding, and talent development initiatives in fulfillment of Corporate Mission.
- Achieved departmental goals by developing and executing strategic plans and performance metrics: Routinely achieved 100% close ratio and call-quality metrics. Contributed to 5% expense reduction.
- Proactively identified opportunities to strengthen operational effectiveness.
- Focused on team building, coaching, performance management, time and attendance, compliance, process improvement, and meeting service objectives.
- Achieved superior results relative to key process indicators and customer satisfaction.
- Cross-trained existing employees to maximize team agility and performance.
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Claims Agency Market Specialist
Colorado Casualty
01.2006 - 10.2008
- Skilled in contract analysis of Artisan, Business Owners, Commercial Automobile, General Liability, Farm Owners, and Personal Automobile policies.
- Prompt resolution of Tort and Contractual Liability claims.
- Gained extensive knowledge of Collision, Comprehensive, Medical Payment, PIP, BI, UM and UIM coverages.
Education
Bachelors - Communication
University of Colorado
Colorado Springs, COAssociate - Claims
Insurance Institute of America (AIC)
Associate - Claim Law
American Educational Institute (SCLA)
Skills
- ALIS
- PeopleSoft
- Guidewire
- Salesforce
- Singlepoint
- Microsoft 365
- Google Workspace
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Call Center Operations
- Professional telephone demeanor
- Team Development
- De-Escalation Techniques
Certification
- Licensed Florida 70-20 Adjuster License - Active through 2/19/2026
Timeline
Claim Adjuster, California Casualty Insurance
The Best Claims Solutions
02.2024 - Current
Family Care Provider
N/A
04.2022 - 12.2023
Manager, Claims Operations
USAA
03.2009 - 04.2022
Claims Agency Market Specialist
Colorado Casualty
01.2006 - 10.2008
Bachelors - Communication
University of Colorado
Associate - Claims
Insurance Institute of America (AIC)
Associate - Claim Law
American Educational Institute (SCLA)
- Licensed Florida 70-20 Adjuster License - Active through 2/19/2026
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