Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Kimberly Parkinson

Salisbury,MD

Summary

Experienced Office Management and Administration Professional with 16 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

24
24
years of professional experience

Work History

Office Manager

Holloway Funeral Home
Salisbury, Maryland
09.2004 - Current
  • Received, screened and routed incoming calls
  • Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
  • Recruited and hired qualified candidates for vacant and new positions
  • Managed 4 person administrative team dedicated to serving grieving families in high-stress and high-volume setting
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Provided on-the-job coaching, developed training manual for front office position in funeral industry.
  • Guided administrative and professional staff through computer and software problems.
  • Composed, proofread and distributed clean and professional business correspondence and internal team communications.

Technical Support Associate

Delmarva Online
Salisbury, Maryland
04.2002 - 04.2005
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base
  • Explained technical information in clear terms to non-technical individuals to promote better understanding

Education

Some College (No Degree) - General

Wor-Wic Community College
Salisbury, MD

High School Diploma -

Parkside High School
Salisbury, MD
05.1998

Skills

  • Office Management
  • Data Entry
  • Detail oriented
  • Customer service orientation
  • Ability To Manage
  • Ms Office
  • Event Planning And Coordination
  • Close Attention To Detail
  • Self-Starter
  • Problem-Solving Skills
  • Quick Learner
  • Verbal And Written Communication
  • Administrative operations
  • Administrative Assistance

Timeline

Office Manager

Holloway Funeral Home
09.2004 - Current

Technical Support Associate

Delmarva Online
04.2002 - 04.2005

Some College (No Degree) - General

Wor-Wic Community College

High School Diploma -

Parkside High School