With nearly a decade of experience in public safety, training, and government compliance, I excel in strategic planning, ensuring compliance, and managing training programs.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Branch Manager, AVP
Southside Bank
Pineland, Texas
09.2024 - Current
Managed daily branch operations and ensured compliance with banking regulations.
Supervised staff, providing training and support for optimal performance.
Oversaw customer service initiatives to enhance client satisfaction and retention.
Implemented new policies to streamline operations and improve efficiency within the branch.
Collaborated with upper management on strategic planning for branch growth initiatives.
Facilitated team meetings to discuss goals, challenges, and solutions collaboratively.
Conducted regular performance reviews for all employees in the branch.
Disciplined employees to encourage compliance with company policies and procedures.
Implemented internal control procedures to minimize risk exposure and maximize profitability.
Lead License and Permit Specialist V
Texas Department Of Public Safety
Rosenberg, Texas
11.2014 - 09.2024
Oversaw 83 employees in their daily duties, improving employee performance and safety practices creating opportunities for success and achievement.
Reviewed documentation for compliance with state regulations and policies.
Administered CDL examinations to evaluate candidates' driving skills and knowledge.
Monitored the performance of CDL drivers on the road, including braking, turning, backing up and parking maneuvers.
Certified state employees and third-party companies as examiners and instructed them on site regulations.
Presented and explained current driving laws and regulations using specific examples of compliance and non-compliance.
Conducted instruction activities to provide students with opportunities to observe, question and investigate.
Audited examiners to ensure that federal regulations were being followed, thereby ensuring the safety of the public on Texas roadways.
Drafted audit reports that summarized results and highlighted irregularities or inconsistencies for compliance improvement.
Ensured local, state, and federal compliance and safety standards were met and maintained for training facilities, CDL sites, employees, third-party trainees, and drivers.
Enforced proper personal safety equipment, which is required for conducting examinations and being on site.