Kimberly Parriera

.Customer Service Calls

.Assist with Claims. Emails, Benefit Enquiry

.Previous Escalation Rep.

.Assist with escalations

.Assist with hot calls

• Managed customer inquiries, providing timely and accurate information to enhance satisfaction.
• Developed training materials for new representatives to improve onboarding processes.
• Collaborated with team members to streamline communication and resolve issues efficiently.
• Resolved issues through careful research and follow-up with customers.
• Answered questions quickly via email or return phone call within Number-hour period.

• Provided compassionate care and assistance to patients with daily living activities.
• Monitored vital signs and reported changes to nursing staff promptly.
• Assisted in the development and implementation of individualized care plans.
• Trained new staff on proper patient handling techniques and safety protocols.