Kimberly Pate

• Direct incoming U-Haul equipment to rental facilities to fill every confirmed reservations
• Assist in controlling rental equipment inventories within the assigned marketing company geographic area
• Update, review, and audit inventory reports
• Answer customer inquiries
• Assist centers and dealers with reservations and additional tasks
• Schedule U-Box routes for customers in local area

Inbound call center working from home , under contract for

Sprint and AT&T assisting customers with:

. New service

. Adding Features

. Troubleshooting issues

. Going over Billing statements

. canceling service

. Taking Payments or making payments Arrangements

• Reviewed patient records and interpreted documentation to identify diagnoses and procedures.
• analyzed and managed coding of diagnostic and treatment procedures contained in patient medical records.
• Interacted with physicians and other healthcare staff to ask questions regarding patient services.
• Verified signatures and checked medical charts for accuracy and completion.
• Reviewed patient charts to better understand health histories, diagnoses and treatments.
• Resourcefully used various coding books, procedure manuals and on-line encoders.

Responsible for responding to routine inquiries. Identifies incorrectly processed claims and completes adjustments and related reprocessing actions. Reviews and adjudicates claims and/or non-medical appeals. Determines whether to return, deny or pay claims following organizational policies and procedures.