Kimberly Patton
Palm Bay,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Revenue Cycle Specialist
Health First Medical Group
08.2021 - Current
- Identified and resolved payment issues between patients and providers.
- Contacted responsible parties for past due debts.
- Reached out to insurance companies to verify coverage.
- Balanced and reconciled accounts.
- Generated comprehensive reports on portfolio performance and risk assessment.
- Reached out to insurance companies to verify coverage
- Participated in client meetings to discuss financial analysis and investment strategies
- Generated comprehensive reports on portfolio performance and risk assessment
- Submitted appeals, corrected claims, called payer/patients, all while maintaining and exceeding productivity requirement's.
- Created financial strategies to optimize portfolio performance and reduce risk
- Presented oral and written reports on general economic trends, individual corporations and entire industries
Patient Service Representative
Health First Medical Group
05.2016 - 08.2021
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled customer service inquiries in person, via telephone and through email.
- Resolved billing inquiries and disputes in timely fashion
- Investigated insurance claims denials and appeals
- Compiled and maintained patient medical records to keep information complete and up-to-date
- Recommended service improvements to minimize recurring patient issues and complaints
- Managed over 50 customers calls per day, inquiries handling customers questions/concerns while maintaining friendly and professional tone.
Education
High School Diploma -
Bayside High School
Palm Bay, FL05.2007
Skills
- Claims Review
- Procedural Codes
- Managing Records
- Insurance Collaboration
- Medical Billing
- Insurance Benefits Understanding
- Computerized Time Management Systems
- Writing Reports
- Best Practices and Standards
Timeline
Revenue Cycle Specialist
Health First Medical Group
08.2021 - Current
Patient Service Representative
Health First Medical Group
05.2016 - 08.2021
High School Diploma -
Bayside High School
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