KIMBERLY PEÑA
Stafford,Texas
Summary
Dependable professional with experience in healthcare support and property management. Demonstrates strong communication skills and a commitment to safety protocols, ensuring compliance and enhancing patient satisfaction through efficient inventory management and customer service.
Overview
12
12
years of professional experience
Work History
Materials Management Attendant ||
Memorial Hermann Hospital Texas Medical Center
Houston, Tx
09.2025 - Current
- Managed patient charges and credits for surgical materials, ensuring accurate billing and inventory integrity.
- Monitored inventory levels to replenish supplies proactively.
- Retrieved and delivered case carts from sterile processing department to assigned OR.
- Monitored inventory levels and replenished supplies proactively to maintain optimal stock availability.
- Communicated effectively with healthcare staff to address patient needs.
- Consistently exceeded customer service standards, enhancing patient satisfaction during each shift.
- Documented incidents of damage or loss for management review. for review and action by management. of damage or loss for prompt remediation.
- Participated in ongoing training to enhance skills and knowledge.
- Guided patrons to safety during emergency situations to ensure their well-being. using knowledge of emergency practices.
Materials Management Attendant
Memorial Hermann Hospital Texas Medical Center
Houston, Texas
03.2023 - 06.2024
- Maintained par levels through restocking materials and conducting regular inventory checks to support uninterrupted surgical operations.
- Prepared surgical instruments in advance of procedures to enhance efficiency and safety.
- Retrieved and delivered case carts from sterile processing department to assigned OR.
- Delivered additional instruments during procedures to ensure timely access and support for surgical teams.
- Ensured sterile, hazard-free environment by adhering to safety protocols, contributing to patient safety and infection control.
- Prioritized safety through proactive adherence to infection control standards.
- Managed patient charges and credits for surgical materials, ensuring accurate billing and inventory tracking.
Resident Service Coordinator
Old Farm Apartments
09.2016 - 01.2018
- Established rapport with residents through effective communication strategies.
- Managed high-volume incoming calls, providing prompt assistance to residents and vendors.
- Tracked and closed work orders with property management software, improving response times for residents.
- Processed renewals and vendor coordination to streamline resident paperwork operations.
- Processed renewals and coordinated with vendors, streamlining resident paperwork and reducing delays.
- Executed monthly resident events, fostering community engagement and enhancing resident satisfaction.
- Implemented communication protocols ensuring accurate filing of insurance policies and critical documents.
Leasing Consultant
Scotland Yard Apartments
05.2015 - 07.2016
- Managed front desk operations, greeting guests and efficiently handling phone calls to enhance visitor experience.
- Processed lease renewals and guided prospects through leasing processes.
- Prepared lease agreements, collected deposits, and facilitated seamless move-in experiences.
- Conducted inspections of vacant units, coordinating make-ready processes to minimize downtime and attract tenants.
- Addressed maintenance requests, providing support to residents for prompt resolutions.
- Guided property tours for potential tenants, showcasing key features and amenities to facilitate leasing decisions.
- Ensured cleanliness and presentation of common areas for resident comfort.
- Maintained organized work area to enhance productivity.
Compliance Director/Leasing Consultant
La Casita Apartments
02.2014 - 05.2015
- Oversaw 191 bonded units, ensuring operational efficiency and compliance with management standards.
- Prepared and submitted quarterly QCR reports to City of Houston for review.
- Supported management in overseeing 191 bonded units, ensuring smooth daily operations.
- Processed resident applications, including screening and qualification checks.
- Managed incoming calls and email inquiries, delivering prompt responses to residents.
- Compiled and submitted quarterly QCR reports to City of Houston, ensuring regulatory compliance and transparency.
- Promoted community in surrounding areas, increasing visibility and attracting prospective residents.
- Collected resident rent payments and maintained accurate financial records.
Education
High School Diploma -
MANVEL HIGH SCHOOL
Manvel, TX01-2013
Some College (No Degree) -
HOUSTON COMMUNITY COLLEGE
Houston, TX07-2026
Skills
- Administration
- Customer service
- Supply restocking
- Tool management
- Workstation maintenance
- Infection control
- Safety awareness
- Software proficiency
- Time management
- Inventory management
- Material handling
- Adaptability
- Stock organization
- Supply chain support
- Quality assurance
- Punctuality
- Incident reporting
- Record keeping
- Safety
- Communication skills
- Professionalism
- Teamwork and collaboration
- Microsoft Word
- Data entry
L A N G U A G E S
English, Spanish (Fluent)
Timeline
Materials Management Attendant ||
Memorial Hermann Hospital Texas Medical Center
09.2025 - Current
Materials Management Attendant
Memorial Hermann Hospital Texas Medical Center
03.2023 - 06.2024
Resident Service Coordinator
Old Farm Apartments
09.2016 - 01.2018
Leasing Consultant
Scotland Yard Apartments
05.2015 - 07.2016
Compliance Director/Leasing Consultant
La Casita Apartments
02.2014 - 05.2015
High School Diploma -
MANVEL HIGH SCHOOL
Some College (No Degree) -
HOUSTON COMMUNITY COLLEGE