KIMBERLY PEDERSEN
Charlotte,NC
Summary
Experienced professional Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude.
Overview
37
37
years of professional experience
Work History
Contract Corporate Flight Attendant
Duke Energy
Charlotte, NC
02.2024 - Current
- Greeted passengers upon arrival and ensured all safety procedures were followed.
- Provided in-flight meal service, including setting up tables and serving meals.
- Assisted with luggage handling and stowage onboard aircraft.
- Conducted pre-flight safety briefings for passengers and crew members.
- Ensured cabin was clean, tidy and stocked with necessary amenities prior to flights.
- Responded promptly to any requests from passengers or crew members during flights.
- Communicated regularly with cockpit personnel regarding passenger needs during flights.
- Adhered strictly to FAA regulations while performing duties onboard aircraft.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Restocked and organized food, beverage and passenger items inventory.
Contract Corporate Flight Attendant
Dollar Tree/Family Dollar Management
Norfolk, VA
07.2023 - Current
- Anticipated needs of passengers with preparation of catering to enhance comfort and promote enjoyable flight.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
- Kept cabin neat, clean and professional in appearance.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Demonstrated safety equipment and procedures to meet FAA guidelines for their Gulfstream 250
Contract Corporate Flight Attendant
Lowe's
Charlotte, NC
08.2022 - Current
- Attend trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Inventory aircraft amenities and complete order list for turnaround.
- Anticipate needs of passengers to enhance comfort and promote enjoyable flight.
- Participate in pre-flight briefings to discuss flight/trip details, refresh on safe emergency evacuation, weather and service plans.
- Conduct preflight checks to assess general condition and cleanliness of aircraft
- Emergency Safety Skills and familiar with Falcon and Gulfstream Jets
- Provide Safety and Flight Attendant Services including ordering and preparing catering for passengers
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
Contract Corporate Flight Attendant
Inflight Crew Connections Inc.
Charlotte, NC
07.2022 - Current
- Provide Flight Attendant Services to clients during any available dates within my schedule.
- Greeted passengers upon arrival and ensured all safety procedures were followed.
- Assisted with luggage handling and stowage onboard aircraft.
- Conducted pre-flight safety briefings for passengers and crew members.
- Ensured cabin was clean, tidy and stocked with necessary amenities prior to flights.
- Maintained records of aircraft supplies, equipment inventory, flight logs and other documents related to the operation of the aircraft.
- Collaborated with flight crews to ensure a safe environment for passengers throughout their journey.
- Provided excellent customer service by anticipating passenger needs before they arise.
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
Contract Corporate Flight Attendant
Charlotte Pipe and Foundry
Charlotte, NC
06.2022 - Current
- Emergency Safety Skills and familiar with Falcon 900
- Provide Safety and Flight Attendant Services including ordering and preparing catering for passengers
- Greeted passengers, provided pre-flight safety briefings, and assisted with luggage stowage.
- Checked aircraft for cleanliness and stocked it with food, beverages, and other amenities.
- Provided cabin management duties during flight including service of meals and beverages and ensuring comfort of passengers.
- Maintained a secure environment by conducting security checks of the airplane prior to boarding passengers.
- Monitored passenger safety throughout flight.
Contract Corporate Flight Attendant
Harbor Group International LLC
Norfolk , VA
03.2022 - Current
- Emergency Safety Skills and familiar with Gulfstream 550
- Provide Flight Attendant Services including ordering and preparing catering for passengers
- Shop and restock for expired snacks and drinks
- Travel globally for the owner of the Gulfstream 550.
Chief Flight Attendant
Joe Gibbs Racing
Concord, NC
02.2018 - 02.2023
- Emergency Safety Skills and familiar with CRJ700
- Ensure that the company's goals for safety, security and quality are met with observation and the appropriate quality recommendations.
- Purchase, restock, and organize snacks, drinks and supplies to ensure all are within current date and plentiful
- Communicate with catering specialists from the different cities that we travel to across the country.
- Experienced with Microsoft Excel, organizing a list of catering specialists, and emailing the weekly catering information sheet for upcoming trip
- Assign work schedule for flight attendants each month
- Input payroll for flight attendants
- Provide input for flight attendant annual performance reviews - enforcing continued standards of safety, cleanliness and organization
- Interview, hire and train new team members
- Reconciliation of monthly credit card expenses
Contract Corporate Flight Attendant
Tri State Charters
Charlotte, NC
02.2022 - 12.2022
- Emergency Safety Skills and familiar with CRJ200
- Provide Flight Attendant Services including ordering and preparing catering for passengers
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
Corporate Flight Attendant
Joe Gibbs Racing
Concord, NC
06.2015 - 02.2018
- Preflight all emergency equipment onboard the aircraft
- Assure aircraft is fully stocked and clean before and after each flight
- Greet and check-in passengers utilizing iPad boarding procedures with electronic manifests before each flight
- Brief passengers on safety operations
- Organize/serve beverages and food items
- Provided key information regarding flight time and weather to passengers
- Continuously available and flexible with schedule changes and short notice calls
- Successfully complete recurrent safety training each year.
Corporate Contract Flight Attendant
Champion Air
Statesville, NC
04.2014 - 02.2016
- Preflight all emergency equipment onboard the aircraft
- Brief passengers on safety operation on the Embraer 145
- Assure aircraft is fully stocked and clean before and after each flight
- Check all emergency equipment on board the aircraft
- Provide beverages and food items.
- Provide key information regarding flight time and weather to passengers
- Available and flexible with schedule changes and short notice calls
- Successfully complete recurrent training programs each year.
Flight Attendant
US Airways
Charlotte, NC
04.1989 - 04.2009
- Trained on the location and also demonstrated the operation of all safety equipment on multiple aircraft types.
- Assure that all catering supplies are boarded and fresh
- Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
- Instruct passengers on all safety and emergency procedures
- Successfully completed yearly Recurrent Safety and Envoy/First Class Training to further develop knowledge, professionalism and safety skills
- Operate electronic management systems for video, and safety demonstration
- Worked within the International Division on overseas flights for two years
- Flexible with schedule changes, quick calls, long delays and time management
Reservations/Tour Specialist
Piedmont Airlines
Winston Salem, NC
02.1987 - 03.1989
- Booked airline reservations and tour package which included air, hotel and a car
- Inform passengers of cancellations, changes and updates with patience and understanding
- Specialized planning of passengers vacations, proactive thinking to minimize complications for a memorable vacation
Skills
- Detail oriented
- Dedicated
- Training and coaching
- Organization
- Loyal & Respectful
- Professional
- Global Traveler
- Dependable
- Conflict mediation
- Planning
- Safety procedures
- Team oversight
Accomplishments
- Successfully completed a simulated Emergency Evacuation Drill for FAA
- Recognized by management for providing exceptional service to our customers.
Affiliations
Company achievement awards & Certificates 1991 - 2021
~ "Inflight Excellence Award"
~ "Best of the Best Award"
~ Certificates for perfect attendance.
~ Complementary letters on professionalism and customer service.
~ Completion of The Corporate School of Etiquette
~ Completion of Flight Safety International Emergency Training 11/23/2021
~ Completion of CPR/AED & First-Aid 7/5/2020
References:
Mike York Director of Aviation Joe Gibbs Racing 704 564-9066 myork@joegibbsracing.com
Keith Smith Captain Pilot Joe Gibbs Racing 704 785-2103 ksmith@joegibbsracing.com
Lynda Dull Retired Flight Attendant American Airlines 704 650-6826
Elwood Gibson Pilot UPS 704 506-7538
Perry Lopez Flight Attendant Gulfstream Aerospace 912 677-9191
Timeline
Contract Corporate Flight Attendant
Duke Energy
02.2024 - Current
Contract Corporate Flight Attendant
Dollar Tree/Family Dollar Management
07.2023 - Current
Contract Corporate Flight Attendant
Lowe's
08.2022 - Current
Contract Corporate Flight Attendant
Inflight Crew Connections Inc.
07.2022 - Current
Contract Corporate Flight Attendant
Charlotte Pipe and Foundry
06.2022 - Current
Contract Corporate Flight Attendant
Harbor Group International LLC
03.2022 - Current
Contract Corporate Flight Attendant
Tri State Charters
02.2022 - 12.2022
Chief Flight Attendant
Joe Gibbs Racing
02.2018 - 02.2023
Corporate Flight Attendant
Joe Gibbs Racing
06.2015 - 02.2018
Corporate Contract Flight Attendant
Champion Air
04.2014 - 02.2016
Flight Attendant
US Airways
04.1989 - 04.2009
Reservations/Tour Specialist
Piedmont Airlines
02.1987 - 03.1989
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