Kimberly Pena
Killeen,TX
Summary
Highly skilled Medical Receptionist with knowledge of medical terminology and electronic health records, committed to delivering exceptional patient care.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Cook Children's Home Health
03.2019 - 02.2025
- Managed appointment scheduling and patient information in a fast-paced medical office setting
- Performed administrative tasks such as answering phones, greeting patients, and organizing medical records
- Collaborated with healthcare providers to ensure smooth patient flow and satisfaction
- Handled insurance verification and billing procedures with attention to detail and adherence to privacy regulations
- Maintained confidential files and records for board meetings and executive communications
- Developed and implemented office procedures to improve efficiency
- Responded to phone calls, emails, and inquiries in a professional and timely manner
- Provided excellent customer service and resolved guest inquiries in a professional manner
Assistant Secretary
IBEW Local Union
03.2018 - 01.2019
Public Relations
MyDental
08.2017 - 02.2018
- Managed communication strategy for a non-profit organization, resulting in increased media coverage
- Organized community events and promotions to increase brand awareness and attract new patients
- Communicated with patients through email to keep them engaged and informed
Education
HIGH SCHOOL DIPLOMA -
HENDRICKSON HIGH SCHOOL
PFLUGERVILLE, TXSkills
- Multitasking
- Organizational
- Interpersonal
- Punctual
- Quick Learner
- Dependable
Certifications Courses
- BLS Certificate
- Medical terminology
- Patient intake
- Insurance verification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Receptionist
Cook Children's Home Health
03.2019 - 02.2025
Assistant Secretary
IBEW Local Union
03.2018 - 01.2019
Public Relations
MyDental
08.2017 - 02.2018
HIGH SCHOOL DIPLOMA -
HENDRICKSON HIGH SCHOOL
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