Kimberly Pena
Jersey City,NJ
Summary
Customer-focused professional delivering exceptional passenger service in fast-paced environments. Skilled in resolving concerns with professionalism while ensuring safety and comfort. Adaptable and detail-oriented, committed to enhancing travel experiences and adhering to safety regulations.
Overview
17
17
years of professional experience
Work History
Flight Attendant
United Airlines
05.2023 - Current
- Ensured safety, security, and comfort of passengers throughout all flight phases.
- Coordinated passenger boarding to streamline travel experience and adhere to schedule.
- Served food and drinks while creating a comfortable and safe environment for passengers.
Realtor
Better Homes And Gardens Real Estate
08.2018 - Current
- Guided buyers in identifying ideal homes by evaluating needs, requirements, and budgets.
- Provided insights to prospective clients on current market trends and conditions to facilitate informed decisions.
- Drafted contracts to formalize sales and purchases of properties, ensuring clarity and compliance.
Flight Attendant
Skywest Airlines
09.2015 - Current
- Ensured compliance with safety regulations and procedures, enhancing passenger safety and comfort.
- Resolved passenger situations during flights involving disorderly passengers and medical emergencies.
- Welcomed passengers, assisted with carry-on baggage, and delivered announcements to facilitate smooth boarding and in-flight service.
Appointment Scheduler
Northwest Houston Heart Center
09.2014 - 09.2015
- Served as first point of contact, managing appointment scheduling for prospective clients.
- Processed client payments and maintained updated account balances.
- Scheduled patient appointments efficiently using electronic health record system.
- Coordinated with medical staff to confirm availability for patient visits.
- Managed patient inquiries and provided accurate information regarding services.
Receptionist
Advanced Orthopedics and Sports Medicine
05.2009 - 05.2014
- Greeted visitors and customers, providing friendly and knowledgeable assistance to enhance their experience.
- Confirmed appointments and communicated with clients to maintain accurate and updated records.
- Greeted patients and visitors warmly upon arrival at the orthopedic clinic.
- Managed multi-line phone system to schedule appointments efficiently.
- Maintained patient records using electronic health record software accurately.
Education
High School Diploma -
Magnolia High School
Magnolia, TxLonestar College
Conroe, TXSkills
- Boeing and Airbus training
- Emergency Procedures Knowledge
- Safety Demonstrations
- Trained in CPR and Self defense
- 10 yrs of Customer Service
- Time management
- Ability to multitask
- Team collaboration
- Conflict Resolution
Timeline
Flight Attendant
United Airlines
05.2023 - Current
Realtor
Better Homes And Gardens Real Estate
08.2018 - Current
Flight Attendant
Skywest Airlines
09.2015 - Current
Appointment Scheduler
Northwest Houston Heart Center
09.2014 - 09.2015
Receptionist
Advanced Orthopedics and Sports Medicine
05.2009 - 05.2014
High School Diploma -
Magnolia High School
Lonestar College