Kimberly Perez
Sunland Park,NM
Summary
Compassionate caregiver with extensive experience at At Home Personal Care, skilled in promoting independence and enhancing quality of life. Proven ability in time management and patient care, ensuring safe medication administration and fostering positive client relationships. Dependable and organized, dedicated to achieving optimal health outcomes for clients.
Developed expertise in client relationship management within customer-focused environment. Skilled in analyzing client needs and delivering customized solutions. Seeking to transition into new field where these abilities can drive success and foster growth.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Caregiver
At Home Personal Care
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted patients with self-administered medications.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Insurance Agent
Fred Loya Insurance
01.2022 - 03.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Utilized CRM software to manage client relationships.
Education
High School Diploma -
Franklin Highschool
El Paso, TX05.2023
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Patient care
- Daily living assistance
- Multitasking and organization
- Flexible schedule
- First aid and safety
- Customer service
- Client relations
- Auto insurance
- Client needs analysis
- Account management
- Life insurance
- Policy writing
- Upselling
- CRM software
- Policy renewals
Certification
CPR
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Insurance Agent
Fred Loya Insurance
01.2022 - 03.2023
Caregiver
At Home Personal Care
High School Diploma -
Franklin Highschool