Work Preference
Summary
Overview
Work History
Education
Skills
Leadership Experience
Timeline
Generic
Kimberly Perez
Open To Work

Kimberly Perez

West Allis,WI

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Chiropractic TechnicianCustomer Service/Sales Representative/Social Media MarketingInsurance AgentSales LeadReceptionist

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-SiteRemoteHybrid
Location: Milwaukee, WI
Open to relocation: Yes

Salary Range

45000/yr - 200000/yr

Important To Me

Career advancementCompany CulturePersonal development programsWork-life balancePaid time offTeam Building / Company Retreats

Summary

Results-driven professional with extensive experience in customer service and healthcare support, proficient in facilitating communication with Spanish-speaking patients. Recognized for improving patient satisfaction and operational workflows while successfully engaging customers to drive sales and loyalty.

Overview

10
10
years of professional experience

Work History

Chiropractic Technician

Chiropractic Company
Milwaukee, Wisconsin
01.2025 - Current
  • Assisted chiropractors during patient examinations and treatment procedures to enhance care delivery.
  • Facilitated communication between healthcare providers and Spanish-speaking patients to ensure understanding during consultations.
  • Administered electric muscle stimulation massage and mechanical traction therapies under doctor supervision to support recovery.
  • Explained therapy procedures, including purposes and results of exercises, to patients for better understanding.
  • Educated patients on chiropractic procedures and post-treatment care to promote compliance.
  • Demonstrated exercises and provided ongoing supervision to ensure proper technique and safety.
  • Scheduled patient appointments while managing office communications efficiently.
  • Collaborated with team members to improve patient experience and streamline service delivery.
  • Performed administrative tasks including scheduling, answering phones, filing, and processing payments.
  • Maintained cleanliness and organization of treatment rooms and equipment.
  • Monitored inventory levels and ordered supplies to support treatment protocols.

Customer Service/Sales Representative/Social Media Marketing

Forever Companies
Milwaukee, WI
11.2023 - 07.2024
  • Answered incoming phone calls/emails to provide products and services information, complete sales and handle customer complaints.
  • Sold various products by explaining unique features and educating customers on jewelry product knowledge while also engaging customers in friendly, professional dialogue to determine needs and build rapport.
  • Guided customers in product selection and styling to enhance their shopping experience.
  • Developed content strategy and generated video concepts to drive social media follower growth and engagement.
  • Created content for various platforms such as Facebook, Tiktok, Instagram and Pinterest.
  • Coordinated live video streaming events and organized giveaways on social media to promote jewelry and engage followers.
  • Managed content calendars to ensure consistent posting schedules and content variety.

Insurance Agent

American Income Life Insurance Company
Milwaukee, WI
02.2021 - 04.2022
  • Engaged clients to gather information and identify best policies, ensuring alignment with their needs and discussing existing coverage.
  • Clarified coverage options for potential policyholders, addressing questions and alleviating concerns to facilitate informed decisions.
  • Conducted in-home and phone presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
  • Upsold products to policyholders and potential new clients.
  • Completed professional development through insurance workshops, courses, and webinars to enhance knowledge and service quality.
  • Researched strengths and weaknesses of competitors to develop strategies for increasing sales and business.

Sales Lead

ALDO
Wauwatosa, WI
10.2017 - 01.2020
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Monitored sales floor to assist customers and restock merchandise, enhancing overall shopping experience.
  • Assisted in planning and setting up merchandise displays to promote target products and increase customer traffic.
  • Processed payments and returned receipts, cash, coins, and cards to ensure customer satisfaction.
  • Checked store shelves, used ladders, restocked and carried products from inventory in the back room.
  • Ensured store security and operations as key holder.

Receptionist

Clinic of Cosmetic Surgery
Franklin, WI
04.2018 - 03.2019
  • I answered phone calls and met incoming customers with a professional approach and provided friendly, knowledgeable assistance.
  • Coordinated scheduling of patient appointments with appropriate service providers to optimize workflow.
  • Oversaw clerical operations including copying, faxing, and file management to support office efficiency.
  • Recorded detailed messages for staff and management to ensure clear and efficient communication.
  • Processed all payments for services provided.
  • Sold products provided by the clinic and provided clients with knowledge on each product.
  • Handled confidential patient information with discretion and care.
  • Attended in person training to stay informed about services and products.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.

Customer Service Manager

Walmart Supercenter
West Milwaukee, WI
01.2016 - 09.2017
  • Delivered exceptional customer service, fostering customer loyalty and positive feedback.
  • Supervised cashiers, cart associates, customer service and money center staff ensuring adherence to company policies and procedures.
  • Answered customer questions and resolved issues in person and via phone, enhancing customer experience.
  • Collaborated with departments to improve communication and streamline operations, increasing service efficiency.
  • Received training in employee development, customer retention, and learned how to use the technology provided by the company to complete tasks quickly and efficiently.
  • Processed transactions and took care of opening and closing procedures.

Education

Associate of Arts - one spanish class remaining

Milwaukee Area Technical College
Milwaukee

Skills

  • Patient care coordination
  • Patient Scheduling
  • Medical office procedures
  • HIPAA compliant
  • Customer service
  • Bilingual (English & Spanish)
  • Attention to detail
  • Skilled Multi-Tasker
  • Good communication skills
  • Phone & Email etiquette
  • Self-motivated
  • Team building
  • Content creation

Leadership Experience

Working as a Customer Service Manager I was in charge of managing over 100 associates making sure they were properly trained for their job position and seeing that they perform well. In this role I developed leadership skills which easily transferred over to my Insurance job where I was commission based and helped in developing not only other agents but myself as a 1099 worker. Many of the roles I have had throughout the years taught me to be self sufficient.

Timeline

Chiropractic Technician

Chiropractic Company
01.2025 - Current

Customer Service/Sales Representative/Social Media Marketing

Forever Companies
11.2023 - 07.2024

Insurance Agent

American Income Life Insurance Company
02.2021 - 04.2022

Receptionist

Clinic of Cosmetic Surgery
04.2018 - 03.2019

Sales Lead

ALDO
10.2017 - 01.2020

Customer Service Manager

Walmart Supercenter
01.2016 - 09.2017

Associate of Arts - one spanish class remaining

Milwaukee Area Technical College

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Kimberly Perez