Kimberly Phillips

• Implemented strategic plans to enhance team performance and productivity..
• Audited company's legal documents to verify compliant policies and procedures.
• Set specific goals for projects to measure progress and evaluate end results.
• Conducted regular performance reviews to assess individual team member progress.

• Helped individuals overcome discrimination, stigmas and trauma by providing encouragement and community resources.
• Monitored client progress over time through regular follow-up calls or visits.
• Maintained comprehensive records of client progress.
• Fostered relationships with patients that encouraged self-awareness and emotional expression.
• Provided one-on-one emotional and social support to individuals in need.
• Directed, coordinated and evaluated activities of staff and interns engaged in patient assessment and treatment.
• Supported clients who have experienced trauma by providing a safe space for them to express themselves without judgement.
• Conducted intakes for new clients and documented their information accordingly.
• Aided individuals by developing wellness plans and advance directives to achieve goals.
• Coordinated outreach efforts with local community organizations and agencies to increase awareness of peer support services.
• Encouraged development of relevant skills to help overcome specific concerns.
• Interacted with family members of individuals and shared information regarding available community support services.
• Assisted clients in developing independent living skills, such as budgeting, problem solving, communication techniques, and time management.
• Incorporated different treatment methodologies and evidence-based practices to meet clients' specific needs.
• Encouraged clients to participate in recreational activities that foster physical and emotional wellbeing.
• Assisted others through dynamic relationships built on trust and utilized effective listening and interpersonal skills.
• Participated in weekly team meetings with other Peer Support Volunteers and staff members to discuss client cases, share best practices, and brainstorm innovative solutions.
• Delivered treatments to improve client functionality and environmental adjustment.
• Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
• Provided crisis intervention services when needed to ensure safety of clients in distressful situations.
• Developed individualized treatment plans with clients to address their unique needs and challenges.
• Delivered compassionate care to increase comfort and psychological, social and spiritual well-being.
• Collaborated to set goals and outline steps to achieve objectives.
• Led support groups and facilitated one-on-one meetings with struggling individuals.
• Assisted patients with activities of daily living, personal hygiene, physical comfort, nutrition, rehabilitation and safety.
• Organized educational events such as lectures or seminars aimed at increasing public awareness about mental health issues.
• Established positive relationships with peers by demonstrating empathy and understanding during interactions.
• Completed detailed documentation of sessions, patient notes and recommendations.
• Participated in continuing education, quality assurance, and performance improvement activities.
• Consulted on outside cases using personal expertise in diagnoses.
• Advised clients on available mental health resources within the local area.
• Reported unusual activities in patient environments or conditions.
• Provided referrals or linkages when necessary so that individuals can access appropriate services or resources.
• Offered guidance on how to access financial aid programs for those struggling financially due to mental illness or disability.
• Helped individuals overcome harmful drug and alcohol addictions.
• Counseled clients physical, mental factors impacting personal success.
• Referred individuals to outside resources and services for additional support.
• Met with clients to understand individual needs and develop personalized counseling plans.
• Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
• Transported individuals safely to support meetings and medical appointments.
• Helped couples work through serious issues and restore relationships or part amicably.
• Offered advanced counseling in institutional setting following correct procedures and aligning with required standards.
• Kept pace with changes in research on diagnostic and treatment protocols to give best possible support to clients.
• Coordinated resources to support clients and help each achieve targets.
• Facilitated group discussions and activities designed to promote healthy coping strategies.
• Researched evidence-based approaches for addressing various mental health issues faced by individuals.
• Attended relevant workshops and seminars related to peer support work in order to stay up-to-date on current trends.
• Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
• Maintained strict data confidentiality and privacy on information related to individuals.
• Educated clients on self-care practices such as mindfulness meditation, yoga, nutrition, exercise.
• Compiled personal information and compared against professional knowledge to determine needs and optimum strategies for success.
• Instilled hope by promoting positive self-disclosure and actively listening to client needs.
• Created and maintained clean, healthy and safe living and working environments.
• Followed appropriate methodology to deliver optimum counseling meeting individual needs.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Maintained updated knowledge through continuing education and advanced training.

• Measured and recorded food and liquid intake and output
• Reported changes in patient conditions to registered nurse or physician.
• Utilized appropriate safety measures when handling hazardous materials or waste products.
• Performed vital sign assessments, such as taking blood pressure and temperature.
• Provided physical support to assist patients with bathing, dressing and toileting.
• Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
• Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
• Reminded patients to take prescribed medications or nutritional supplements.
• Administered medications under supervision of a licensed nurse.
• Documented activities and recorded information in EMR system.
• Educated patients on self-care techniques that would help them maintain their independence.
• Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
• Administered medications and educated patients and families on correct at-home administration.
• Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
• Supported non-ambulatory residents in range of motion exercises.
• Communicated with patients to determine feelings, need for assistance or social and emotional support.
• Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
• Assisted residents with bathing and dressing to promote personal hygiene.
• Monitored food intake and output as directed by nursing staff.
• Helped residents walk with or without self-help devices.
• Turned and repositioned bedridden patients to prevent bedsores.
• Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
• Safeguarded patient privacy with strict adherence to HIPAA protocols.
• Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
• Assisted patients with daily living activities, including bathing, dressing, and grooming.
• Assisted residents in preparing for activities and social programs.

• Discussed job performance problems with employees, identifying causes and issues to find solutions.
• Provided technical assistance related to computer applications used by the organization.
• Tracked employee attendance records and vacation requests.
• Issued work schedules, duty assignments and deadlines for office or administrative staff.
• Managed office budget to handle inventory, postage and vendor services.
• Monitored inventory levels of office supplies; placed orders when necessary.
• Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
• Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
• Negotiated contracts with vendors, securing favorable terms and cost savings.
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Guided employees in handling difficult or complex problems.
• Resolved issues in a timely manner while maintaining excellent customer service standards.
• Analyzed financial activities of department to share budgetary input with managers.

• Maintained clean designated and organized area for children and students as well as adults to use computers and read or study.

• logged and maintained all books and educational items daily and maintained alphabetical orders.

• Operated a variety of machinery and tools safely and efficiently.
• Completed day-to-day duties accurately and efficiently.
• Assisted with customer requests and answered questions to improve satisfaction.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Identified needs of customers promptly and efficiently.
• Worked effectively in team environments to make the workplace more productive.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Managed inventory and supplies to ensure materials were available when needed.
• Maintained updated knowledge through continuing education and advanced training