KIMBERLY PIERRE
Tamarac,FL
Summary
IT professional ready to contribute to a dynamic team. With a proactive approach to problem-solving and a strong commitment to learning, I aim to use my skills and education to support the organization's goals while gaining valuable experience and advancing in my field.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bank Teller
Wells Fargo
Tamarac, FL
02.2018 - 10.2021
- Identified and fixed hardware problems.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Managed the creation and maintenance of user accounts in an active directory system.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Utilized the helpdesk electronic ticketing system.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Built and maintained client relationships through quality, personalized interactions.
- Delivered exceptional service to customers in person or over telephone.
Cashier
Publix
Coral Springs, FL
04.2014 - 06.2020
- Contributed to the team by supporting IT hardware and networking activities
- Processed payments promptly for customers to exceed productivity standards.
- Welcomed customers, offering assistance to help find store items.
- Counted and balanced cashier drawers.
- Greeted customers promptly and responded to questions.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Education
Diploma - Information Technology
Atlantic College
High School Diploma -
J.P Taravella Highschool
Skills
- Regulatory Compliance
- Customer Relationship Management (CRM)
- User Support
- Technical Solutions Development
- Troubleshooting
- SQL
- Javascript
- Network Security
- Project Management
- Project Planning
- System Configuration
- Scripting Languages
Certification
CompTIA
References
References available upon request.
Timeline
Bank Teller
Wells Fargo
02.2018 - 10.2021
Cashier
Publix
04.2014 - 06.2020
Diploma - Information Technology
Atlantic College
High School Diploma -
J.P Taravella Highschool
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