Kimberly Pierson
La Jolla,CA
Summary
Enthusiastic professional with excellent communication skills. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of culture. Ready to work independently and/or with a team, as the position demands. Completely bilingual and multicultural.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Driver
Lyft
10.2020 - Current
- Performed hundreds of rides during nights and weekends while maintaining a 5 star rating
- Able to communicate with all manner of clients with ease
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition
Sales Representative/Manager
Dicks Liquor
09.2020 - 05.2021
- Worked an additional year from July 2022-August 2023
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base
- Developed and implemented comprehensive salesperson training program
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction
- Maintained a structured and orderly environment through implementing an organized stocking system
- Ensured that inventory was complete and correct in the clover system
Social Media Manager (Restaurants)
Juventale Consulting Agency
01.2020 - 05.2020
- Developed marketing content such as blogs, promotional materials and advertisements for social media
- Curated and segmented editorial content to increase engagement and channel growth
- Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably
- Monitored online presence of restaurants' brands to engage with users and strengthen customer relationships
- Planned and instituted social media marketing plan for a number of restaurants
Service Representative
24 Hour Fitness
01.2018 - 06.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Promoted and sold merchandise
- Kept front desk area, gym and locker rooms clutter free and orderly
- Learned and mastered computer system containing company's data
- Answered phone calls
- Operated POS system and ensured open/close/break procedures were followed and completed
Seasonal Sales Associate
Banana Republic
10.2017 - 12.2017
- Engaged with customers to effectively build rapport and lasting relationships
- Prepared merchandise for sales floor by pricing or tagging
- Helped customers locate products and checked store system for merchandise at other sites
- Increased sales by offering advice on purchases and promoting additional products
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Achieved perfect attendance and on-time record
Clerical Assistant
Yeager & Pierson Attorneys At Law
07.2015 - 08.2017
- Assisted clients in English and Spanish-e.g., answered questions and guided them through paperwork
- Maintained front desk and telephones
- Filed necessary paperwork at the county courthouse during various stages of litigation
Volunteer
Operation Footprint
01.2014 - 12.2014
- Used strong interpretation and interpersonal communication skills to convey information to others
- Assisted in voluntary medical mission work
- Maintained clean, neat, and operational facilities to serve program needs
- Supported engaging, fun, and smooth-running events by helping with organization and planning
Education
Bachelor of Science - International Business
Schiller International University
Paris, France11.2023
Skills
- Bilingual (Spanish and English)
- Able to work in teams or independently while adapting to and acquiring new skills rapidly
- Salesforce Software proficient
- Adept in MS Office, PowerPoint and Excel
- Adept in Adobe Creative Cloud applications
Certification
- CPT - Certified Personal Trainer (NASM)
Timeline
Driver
Lyft
10.2020 - Current
Sales Representative/Manager
Dicks Liquor
09.2020 - 05.2021
Social Media Manager (Restaurants)
Juventale Consulting Agency
01.2020 - 05.2020
Service Representative
24 Hour Fitness
01.2018 - 06.2018
Seasonal Sales Associate
Banana Republic
10.2017 - 12.2017
Clerical Assistant
Yeager & Pierson Attorneys At Law
07.2015 - 08.2017
Volunteer
Operation Footprint
01.2014 - 12.2014
Bachelor of Science - International Business
Schiller International University