Kimberly Pinter
Laurel,MT
Summary
Structured Account Coordinator with strong track record of performance in fast-paced work environment. Expertise in data entry, records management and account management. Tech-savvy individual proficient in Microsoft and familiar with computer, fax machine and scanner operations. Highly organized, methodical and communicative professional committed to delivering unparalleled office support and achieving or exceeding daily, weekly and monthly goals. Volunteer for Be The Match.
Overview
12
12
years of professional experience
Work History
Account Coordinator
Qualfon
Billings, MT
10.2010 - 08.2022
- Monitored campaign performance and collaborated with internal teams to optimize campaigns and identify underperforming agents.
- Updated internal databases with account information to maintain concise, clear direction for employees.
- Escalated issues to appropriate channels as necessary.
- Assisted in developing and implementing business improvement programs to bring gradual, ongoing improvements to processes and services.
- Coordinated meetings with Management Team as well as weekly Client meetings.
- Created a Monthly Newsletter.
- Forecasted monthly client volume.
Education
Certified - 6 Sigma
Keisen Center International
02.2021
Licensed - Cosmetology
Daniel's Cosmetology School
Muskegon, MI04.1992
High School Diploma -
Muskegon Catholic Central
Muskegon, MI05.1987
Skills
- Microsoft Outlook
- Microsoft Windows
- Customer Account Review
- Account Supervision
- Microsoft Internet Explorer
- Microsoft SharePoint and PowerPoint
- Microsoft Excel
- Complex Project Delivery
- Client Meetings
- Account Retention
- Critical Thinking
- Business Correspondence
- Time Management
- Client Needs Assessment
- Prioritizing Effectively
- Reading Comprehension
- Special Requests
- Information Updates
- Professional Relationships
- Active Listening
- Excellent Communication Skills both Verbal and Written
- Monitoring
- Instructing
- Judgment and Decision-Making
- Credit and Debt Card Processing
- Complex Problem-Solving
- Providing Feedback
- Microsoft Word
- Microsoft Office
- Account Coordination
Timeline
Account Coordinator
Qualfon
10.2010 - 08.2022
Certified - 6 Sigma
Keisen Center International
Licensed - Cosmetology
Daniel's Cosmetology School
High School Diploma -
Muskegon Catholic Central
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