Kimberly Pittman
Rocky Mount,NC
Summary
Dedicated Production Operator with a strong background in machine operations and quality assurance. Proven ability to enhance efficiency through meticulous attention to detail and effective teamwork. Committed to delivering outstanding customer experiences while maintaining safety and operational standards.
Overview
25
25
years of professional experience
Work History
Customer Service Cashier
Fred's Club
Rocky Mount, North Carolina
11.2025 - Current
- Handled cash, credit, and debit transactions securely and responsibly.
- Collected credit card and cash payments to complete transactions for customer orders.
- Resolved customer complaints quickly to enhance shopping experience.
- Greeted customers warmly and delivered friendly service.
- Maintained organized checkout area to improve customer satisfaction.
- Managed inventory levels at the register, restocking items for optimal service.
- Answered incoming phone calls from customers regarding product availability or store locations.
Assistant Manager
Dollar Tree
Rocky Mount, North Carolina
11.2024 - Current
- Trained new employees in customer service and product knowledge to enhance customer experience.
- Coordinated promotional events to increase customer engagement and support sales initiatives.
- Collaborated with team to uphold store standards and cleanliness, ensuring a welcoming environment.
- Supported loss prevention efforts through diligent monitoring of store activities.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
Production Operator
Pfitzer Pharmaceutical
Rocky Mount, NC
01.2013 - Current
- Fostered collaborative relationships with staff and management to enhance teamwork.
- Verified production orders prior to starting set-up.
- Sorted and packaged products to prepare for processing or shipment.
- Monitored production line for pile-ups and jams, facilitating timely interventions.
- Recognized defective material and reported issues to management.
- Inspected and repaired products to meet project expectations.
- Supported evaluation of finalized product development, ensuring adherence to QC standards.
- Placed finished products on skids and wrapped and transported to warehouse with forklift.
Assistant Manager
McDonald's Fast Food Restaurant
Rocky Mount, NC
09.2001 - 08.2009
- Collaborated with store manager to create strategies that aligned team efforts with sales and profit goals.
- Worked closely with store manager to maintain day-to-day operations.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Engaged with customers to identify needs and resolve issues, enhancing overall customer satisfaction.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Streamlined hiring process by verifying references and prior employment for new employees.
- Assisted in store opening by setting up office space, computers and cash registers.
Multi Line Coordinator/Performance Coach
QVC Distribution
Rocky Mount, NC
09.2001 - 05.2005
- Motivated line workers, resulting in consistent quality and efficiency.
- Directed and coordinated production activities to ensure employee adherence to specifications.
- Communicated with production personnel to drive safety awareness and team goal achievement.
- Tracked production and maintained accurate records, ensuring timely completion of scheduled jobs.
- Communicated line and production status to management frequently.
- Developed work orders and schedules for upcoming line production projects.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
Education
Associate of Applied Science - Medical Insurance Billing
Grantham University
Lenexa, KS05-2020
Skills
- Product verification
- Cash handling
- Customer transactions
- Order fulfillment
- Inventory management
- Merchandise restocking
- Product verification
- Refund handling
- Customer complaint resolution
- Customer service
- Team collaboration
- Customer complaint resolution
Education and Training
other
Timeline
Customer Service Cashier
Fred's Club
11.2025 - Current
Assistant Manager
Dollar Tree
11.2024 - Current
Production Operator
Pfitzer Pharmaceutical
01.2013 - Current
Assistant Manager
McDonald's Fast Food Restaurant
09.2001 - 08.2009
Multi Line Coordinator/Performance Coach
QVC Distribution
09.2001 - 05.2005
Associate of Applied Science - Medical Insurance Billing
Grantham University