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Summary
Overview
Skills
Other Certifications
Accomplishments
Work Availability
Work History
Quote
Education
Timeline
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Kimberly Placha

Kimberly Placha

Seeking for ServiceNow Opportunities
Oceanside,CA

LinkedIn

Kimberly Placha | LinkedIn / https://www.linkedin.com/in/kimberlyplacha

Summary

Navy Veteran with an Active Secret Security Clearance and 8 years of proven experience in the United States Navy. Accomplished measurable results contributing to teams of diverse personnel in a dynamic, and fast-paced environments. Possess extensive experience updating maintenance records and databases, and following protocols. Seeking opportunities to provide customer service, improve overall productivity and increase efficiency through implementation of customized business solutions as an IT administrator/consultant leveraging ServiceNow certifications. I am searching for a company to take a chance on me in proving my ability to become a vital asset within your company.

Overview

10
10
years of professional experience

Skills

  • Familiar with ServiceNow Platform
  • Training and Development
  • Performance Improvement
  • Customer Satisfaction
  • Effective Communication
  • Trainable
  • Bilingual
  • Microsoft Windows Mac OS
  • Schedule Coordination

Other Certifications

  • Active Secret Security Clearance
  • Active OSHA 30-hour General Industry Safety and Health
  • Active OSHA 30-hour Construction Safety and Health
  • Active OSHA Accident Investigation & OSHA Record Keeping
  • Active Logistics and Supply Chain Professional (96 hours)
  • Active American Red Cross CPR/AED ID 008EHOS

Accomplishments

  • JavaScript, HTML and CSS (Fundamentals) Flow Designer, Service Portal and Integration Hub
  • ServiceNow Certified System Administrator (CSA). (Expected Completion: March 29, 2023)
  • ServiceNow CIS – IT Service Management (Expected Completion: July 2023)
  • ServiceNow Certified Application Developer (Expected Completion: December 2023)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work History

ServiceNow NextGen Training Program

ServiceNow
, IN
11.2022 - 03.2023
  • Participated in 16-week program of ServiceNow instructor-led training, self-paced NowLearning content, practical exercises, and hands-on project work focused on IT Service Management, ServiceNow Fundamentals,
  • Worked with team of 4 and successfully built an application for companies to use to help streamline onboarding process of new hires.
  • ITSM Implementation, Scripting in ServiceNow, Service Portal Fundamentals, Flow Designer, Fundamentals,
  • Integration Hub Fundamentals, Application Development Fundamental and ServiceNow Implementation.
  • Modified forms, lists, record producers and service catalog items to meet business goals and objectives.
  • Utilized data sets, and application repositories to create and deploy applications to other instances.
  • Used access rights management to create user validation scripts and enforce security access controls.

Gas Turbine Systems Technician

U.S. Navy
San Diego, CA
07.2013 - 04.2021
  • Saved Navy more than $1 million in repair and contract costs through successful maintenance ahead of schedule and team-oriented program management
  • Assisted in completing 14 cable jobs in 12 weeks and saved US Navy $140,000 of contractor pay.
  • Led a team of 3 technicians under time sensitive circumstances and corrected 17 critical and 65 non-critical equipment discrepancies and enabled 92% readiness rate.
  • Led team of 8 personnel and provided 100 hours of plant operation drills and scored of 8 of 8 or 100% during live drills.
  • Trained personnel on operation and maintenance of power plant equipment.
  • Followed safety protocols and procedures to maintain safe working environment.

Cashier

Party City
Oxnard, CA
09.2012 - 11.2012
  • Operated cash register and performed cash, card and check transactions to complete customer purchases.
  • Worked flexible schedule and helped customers locate and complete purchases,
  • Organized racks and shelves to maintain store’s visual appeal and addressed customer concerns.

Quote

If you can’t feed a team with two pizzas, it’s too large
Jeff Bezos

Education

Bachelor of Science - Healthcare Administration

Southern New Hampshire University
Manchester, NH
04.2022

Timeline

ServiceNow NextGen Training Program

ServiceNow
11.2022 - 03.2023

Gas Turbine Systems Technician

U.S. Navy
07.2013 - 04.2021

Cashier

Party City
09.2012 - 11.2012

Bachelor of Science - Healthcare Administration

Southern New Hampshire University
Kimberly PlachaSeeking for ServiceNow Opportunities