Work Preference
Summary
Affiliations
Skills
Quote
Work History
Software
Education
Certification
Work Availability
Timeline
Overview
Hi, I’m

Selamawit Bayou

ServiceNow Adminstratiion
Washington,DC
Selamawit Bayou

Work Preference

Work Type

Full TimePart TimeContract Work

Location Preference

On-SiteRemoteHybrid

Important To Me

Work from home optionHealthcare benefitsPaid sick leavePaid time off401k matchFlexible work hours

Summary

Results-oriented ServiceNow System Administrator with 5 years of experience in configuring and optimizing ServiceNow instances. Proven expertise in customizing modules, implementing workflows, and ensuring seamless IT service delivery. Adept at collaborating with cross-functional teams to streamline processes, enhance data management, and provide effective solutions. Skilled in security implementation, reporting, and maintaining compliance with ITIL best practices. Committed to leveraging technical proficiency to drive operational efficiency and contribute to the success of the ServiceNow organization. Punctual and driven Extern known for remaining calm and composed in high-pressure situations. Dedicated to meeting objectives by applying exceptional training and successful record of academic achievement.

Affiliations

Affiliations
  • ServiceNow Next Gen

Skills

  • ServiceNow Platform Admonition
  • Create Views & Reports
  • Configure Application and module
  • ITM
  • Configure Self Service
  • Create Report and Dashboard
  • Manage Data
  • Flow Designer
  • Data Analysis
  • SQL
  • Excel
  • Microsoft office
  • Slack
  • Team Collaboration
  • Patient Care Activities
  • First Aid
  • Verbal and Written Communication

Quote

Wanderer, there is no path, the path is made by walking.
Antonio Machado

Work History

ServiceNow

NextGen Program Extern
09.2023 - 11.2023

Job overview

  • Implementation of a collaborative project to create custom-scope applications and a service portal on the ServiceNow platform
  • Utilized skills and tools such as App Engine Studio, Service Portal, and Flowdesigner
  • Conceptualized and configured custom applications within multiple ServiceNow instances using form configuration, Service Catalog configuration, Web Services, Homepage, Dashboard, and Service Portal
  • Manages data with Tables, the CMDB, Import Set, and update sets
  • Administration and configuration of variable sets to meet business needs
  • Developed and maintained ServiceNow instance including managing users, groups, roles, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items
  • Created and maintained reports, dashboards, and analytics to provide insights into system Performance and usage
  • Build requested Items and tasks using workflows to manage processes and collaborate with teams to resolve support issues
  • Demonstrated understanding of rational databases and data modules.
  • Collected, arranged, and inputted information into the database system.


Targeted Technology Institute

Power BI/Tableau/SQL Developer
01.2019 - 01.2023

Job overview

  • Collaborated with a team of Tableau developers to build and publish customized interactive reports and dashboards, report scheduling using theTableau server
  • Prepared and reviewed technical design documents for ETL Development
  • Loaded flat files (14GB) of data into the database using SQL Server Integration Services (SSIS) with various transformations
  • Created complex T-SQL Queries, stored procedures, views, triggers, sub-queries, and joins
  • Implemented reports using SQL server reporting services (SSRS) matrix and tabular formats, drill down, drill through, and parameterized reports
  • Developed and rendered monthly, weekly, and daily reports, managing user access for security in the Report Manager
  • Developed efficient stored procedures for complex business logic, reducing processing time and improving system stability.


Software

SQL: Database querying and Management, Data Visualization,Office Suites: Microsoft Office, Google Workspace

Education

St. Mary’s University College

Bachelor of Science from Accounting And Information Systems
07.2007

University Overview

Certification

  • ServiceNow System Administration Certification in Progress
  • Welcome to ServiceNow Micro-Certification
  • ServiceNow Performance Analytics Micro-Certification
  • ServiceNow Flow Designer Micro-Certification
  • Microsoft Azure Data Fundamentals (AZ-900) certification
  • Microsoft Azure DB Administrator Associate
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

NextGen Program Extern
ServiceNow
09.2023 - 11.2023
Power BI/Tableau/SQL Developer
Targeted Technology Institute
01.2019 - 01.2023
St. Mary’s University College
Bachelor of Science from Accounting And Information Systems

Overview

5
years of professional experience
1
Certificate
1
Language

Similar Profiles

CREATE PROFILE
Selamawit BayouServiceNow Adminstratiion