Kimberly Ponce
Ontario,CA
Summary
To secure property management employment that will enable me to continue satisfying tenants and maintain high occupancy rates. Report any major issues to property owners and takes initiative in finding workable solutions. Autonomous when minor issues on-site arise.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Property Manager
FDC Management
Redlands
12.2023 - Current
- Processed evictions when necessary in accordance with state laws and procedures.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Updated tenant and unit information to keep current in housing database.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Completed lease applications and verifications, notifying prospects of results.
Assistant Manager
Acacia Park Apartments
San Bernardino, CA
04.2022 - 12.2023
- Conduct move-out inspections and complete Move-out statements (SODAS).
- Compose violation notices for tenants breaching the lease agreement.
- Sourced and analyzed rent comp information and lease specials on a monthly basis.
- Ensured accuracy of Deposit Accounting, effectively utilized Yardi Alerts, while closely tracking Occupancy and Pre-leased percentages.
- Managed customer service inquiries and complaints promptly.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, and assigning duties.
Leasing Consultant
Broadview Apartments
San Bernardino, CA
03.2019 - 04.2022
- Maintained accurate records of prospective renters, applications and leases.
- Conducted tours of available apartments, highlighting features and amenities.
- Processed transfer requests from existing tenants who wished to move within the same building or complex.
- Developed marketing strategies aimed at increasing leasing activity within the community.
- Assisted with preparing monthly reports including occupancy rates, delinquency percentages, and market surveys.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Provided excellent customer service to all tenants throughout their tenancy period.
Education
GED -
Ontario High School
05.2017
Pending Bachelor's Degree - Sociology
Cal State University San Bernardino
San Bernardino, CASkills
- Proficient with Craigslist, Zillow, Apartmentscom, and Facebook marketing, Microsoft
- Experienced with Google Docs, Outlook/Teams, Yardi, On-Site, and LRO
- Leasing and sales
- Skilled multi-tasker
- Fair housing mandates
- Tenant and eviction laws
- Lease Renewals
- Maintenance knowledge
- Rent collection
- Knowledge of leasing and market conditions
- Marketing and Advertising
- Preventive Maintenance
Languages
English
Native/ Bilingual
Spanish
Full Professional
Certification
- Fair Housing
Timeline
Property Manager
FDC Management
12.2023 - Current
Assistant Manager
Acacia Park Apartments
04.2022 - 12.2023
Leasing Consultant
Broadview Apartments
03.2019 - 04.2022
GED -
Ontario High School
Pending Bachelor's Degree - Sociology
Cal State University San Bernardino
- Fair Housing
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