Experienced property management professional skilled in tenant relations and operational efficiency. Demonstrated ability to minimize costs and maximize revenue for properties. Ranked #1 in leasing performance for various apartment sizes at a 388-unit community in Mira Mesa, achieving over 100 leases since June 2023 to January 2025 with Greystar Management.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Leasing Manager (Alta Apartments)
FPI Management
El Cajon
01.2025 - Current
Conducted tours and leased available apartments, highlighting features and amenities of apartments.
Managed day-to-day activities involving tenants, contractors, and property management.
Utilized property management software for efficient operation and reporting.
Reviewed applications from prospective tenants; conducted background checks and credit history reviews.
Generated leasing documents, collected rent payments, and maintained tenant ledgers.
Collaborated with the maintenance team to ensure units are move-in ready.
Coordinated move-in and move-out procedures, including unit inspections and tenant deposit accounting.
Distributed 3-day notices, balance due letters, and assisted with evictions when necessary; prepared documents for court proceedings if needed.
Ensured compliance with all federal, state, and fair housing laws concerning property leasing and property management.
Leasing Professional (The Casas Apartments)
Greystar Management Services LLC
San Diego, CA
06.2023 - 01.2025
Contacted and followed up with tenants on renewal notices.
Created detailed records of all leasing activity including tenant leases, screening reports, renewal offers, move-ins and move-outs, rent concessions, etc.
Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
Conducted regular inspections of properties to identify any needed repairs or improvements.
Collected first month's rent along with security deposit prior to and/or on move-in date.
Handled complaints from tenants regarding maintenance issues and resolved them promptly.
Escalated critical issues to property manager to promote immediate resolution.
Conducted tours of vacant units with prospective tenants.
Collected monthly rent payments.
Coordinated move-ins and move-outs, ensuring smooth transitions for tenants.
Ensured all rent payments were received on time by following up with delinquent renters when necessary.
Apartment Leasing Consultant
The Phoenix Staffing
San Diego, CA
04.2023 - 06.2023
Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Coordinated and followed up on maintenance requests for residents.
Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
Conducted informative and personalized tours, resulting in new leases.
Detailed application requirements and answered questions from prospective tenants.
Tracked leads using CRM software and followed up with interested parties.
Used conflict resolution skills to quickly resolve issues among residents.
Encouraged prospective tenants to fill out applications after property tours.
Escalated critical issues to property manager to deliver immediate resolution.
Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
Apartment Leasing Consultant
NPM/CAREER STRATEGIES, INC/JWILLIAMS STAFFFING
San Diego, California
05.2018 - 08.2022
Managed telephone calls from prospective residents interested in leasing 1 & 2 bedroom apartment units while discussing the numerous floor plans, lease terms, amenities and benefits of living at various modern apartment communities located in the San Diego region.
Assisted numerous communities in either a leasing consultant or community manger capacity (e.g. Veranda La Mesa, Kenwood Gardens, Skye, Bay Pointe, Rio Vista, Cedar Glen, Whispering Oaks, Domain, La Jolla Blue, Piazza D'Oro, SOFI Poway, Sixth & G, Nimitz Crossing, Presidio View, Promenade at Rio Vista, Carlsbad Coast, Westbrook, Pacific Pointe, Park Bonita, The Rey, Celsius Living, Lofts 655, Mesa Village Apartments, Canyon Rim, Terraces at La Jolla Village, La Jolla International Gardens, Montecito, The Club at Enclave, Terra Vista, inc.
Utilized industry specific software such as Yardi Voyager+, On-Site, Knock CRM, Rent Cafe, Weblisters, MRI Management, Rent Path, Leonardo 24/7, etc.
Set-up appointments and conducted personal tours of 1 & 2 bedroom apartment units.
Marketed 1 & 2 bedroom floor plans on Craigslist via weblisters.com.
Assisted current residents with 30-day notice to vacate, roommate release forms, lease renewals, visitor parking passes, USPS/UPS/Fedex packages and other concierge services.
Filed 3-day and 30-day legal notices in apartment resident files.
Completed move-in paperwork and leasing packages for apartment rentals.
Collected rent payments and performed other duties required by the property management company.
Licensed Real Estate Agent, Referral Agent
PACIFIC SOTHEBY'S INTERNATIONAL REALTY
Del Mar, California
08.2017 - 07.2020
Marketed luxury properties for listing agents by hosting open houses for prospective buyers and advertising open houses online and in print in the Rancho Santa Fe Review.
Prepared Comparative Market Analysis (CMA) reports for prospective buyers.
Specialized in multi-million dollar luxury properties and country club communities in Rancho Santa Fe (e.g.
Fairbanks Ranch, Del Mar Country Club, RSF Covenant, The Farms, Santa Luz, Rancho Valencia, The Crosby, Morgan Run, etc.).
Manager
LXR&CO, INC
Poway, California
01.2019 - 06.2019
Maintain optimum retail space staffing levels to deliver an exceptional customer experience while adhering to budgetary goals.
Responsible for the consistent and effective communication of company objectives, goals, initiatives, rules and procedures to all staff members through organized and scheduled team meetings and email communications.
Input, monitor, update and approve the staff planning of retail space schedules, time and attendance through nimbleschedule.com.
Recruit, train, motivate and develop the team to optimize retail space performance of the luxury handbag brands.
Ensure that all staff have excellent product knowledge and are regularly trained on new merchandise to achieve the highest levels of customer service.
Solve administrative issues regarding the POS system, POS discrepancies, inventory discrepancies, etc.
Led employee performance reviews and discussed improvement strategies with each team member.
Managed day-to-day operations, including supervision and assignment delegation for 2-member team.
Trained employees in inventory practices, POS systems and product knowledge, contributing to 100% increase in customer satisfaction ratings.
Communicated store policy violations to upper management to prevent shrinkage and misconduct.
Implemented company merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
Recruited and hired qualified candidates to fill team vacancies by posting openings, using online job boards and sharing details via social media platforms.
Licensed Real Estate Agent
CHARLES RUTENBERG REALTY, INC
Plainview, New York
01.2008 - 09.2008
Maintain up-to-date knowledge of market conditions and competition.
Accompanied buyers and sellers to their home inspections and appraisals.
Marketed properties for clients via Multiple Listing Service (MLS).
Presented purchase offers to sellers for consideration.
Managed contracts, negotiations and all aspects of sales to finalize
purchases and exceed customer expectations.
Mortgage Consultant
EAST COAST CAPITAL CORP
Syosset, New York
01.2008 - 04.2008
Reviewed daily rate sheets and generated loan pre-approvals and rate
locks for borrowers via online submission platforms for purchase money
mortgages, home equity loans, and cash-out refinances.
Ordered property appraisals and title reports.
Cleared all outstanding loan conditions for underwriter approval.
Licensed Real Estate Agent
AAL REALTY CORPORATION
Syosset, New York
09.2006 - 12.2007
Marketed apartments and secured deposits from prospective tenants.
Advertised client commercial properties on websites like loopnet.com.
Maintained connections with clients to encourage repeat business and
referrals.
Negotiated contracts and leases on behalf of clients.
Mortgage Consultant
AAL HOME FINANCIAL SERVICE INC
Syosset, New York
05.2005 - 12.2007
Originated and closed over $25,000,000 in residential and commercial
mortgages.
Top mortgage loan originator for two consecutive years.
Managed an expansive network of attorneys, real estate brokers,
insurance agents, and home builders.
Continually stayed up-to-date on interest rates, regulations, guidelines,
and mortgage industry news.
Developed and maintained relationships with clients through networking,
mailings, referrals, and cold calling.
Mortgage Consultant
HANOVER MORTGAGE CORPORATION
Hempstead, New York
03.2003 - 04.2005
Developed prospects for new loans by conducting 500 cold calls weekly.
Compiled database of loan applicants' credit histories, bank statements,
IRS tax returns, and other financial information.
Analyzed prospective borrowers' assets, credit, employment, LTV, and DTI.
Submitted loan applications to underwriter for pricing and loan approvals.
Developed and maintained relationships with local real estate agents.
Education
Bachelor of Arts - Political Science
University of California San Diego
La Jolla, California
06.2015
Skills
Yardi
Entrata
Snappt
Microsoft Office
AI Revenue Management
Yieldstar
AppFolio
Knock CRM
Yardi CRM/Rent Cafe Manager
On-Site/Leonardo 24/7
MLS/Google/Craigslist
RealPage
Property management
Social Media (IG, Facebook, Youtube)
Client management
Customer Service
Creative Problem-Solving
Leasing Agreements
Market Trends and Analysis
Reporting and Correspondence
Fair Housing Specialist
Market Research
Database Management
Training and Mentoring
Dispute Handling
Lease Renewals
Zillow/Trulia/Hot Pads/Apartmentscom
Certification
California Bureau of Real Estate (CalBRE) #02035486 Jun 2017 - Jun 2021
State of New York Real Estate Licensing #40PE1136055 Sep 2006 - Sep 2008