KIMBERLY POOLE HUGHES
Flatwoods,KY
Summary
I am a very fast passed and efficient technician. I strive to demonstrate a professional and clean work environment, whom is very curtious and knowledgeable in my field. I help the customers understand what is going on during their service order and or trouble ticket. I work well under presssur and in all elements.
Overview
12
12
years of professional experience
Work History
Customer Service Technician
Windstream Telecommunications
Greenup, USA
10.2019 - Current
- Offered custom troubleshooting to assist problem resolution and restore service levels.
- Documented customer installation and upgrade procedures to maintain organizational records.
- Issued product and service recommendations according to specified queries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted available products and services to customers during service, account management and order calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted in rehabilitation and maintaining the cable plant in my work area.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Office Administrator
Monroe's Collison
Ashland, USA
05.2014 - 08.2019
- Processed financial documents, contracts, expense reports and invoices.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Filtered emails based on importance and escalated issues to leadership.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Raceland High School
Raceland, KYSkills
- Service Quality Standards
- Troubleshooting and Diagnosis
- Documentation and Reporting
- Troubleshooting Methods
- Service Calls
- Equipment Installation
- Installations and Repairs
- Inventory Management
- Customer Service
- Product and Service Knowledge
- Quality Assurance Controls
- Stocking and Replenishing
- Route Management
- Stockroom Procedures
- Product Knowledge
- Administrative and Office Support
- Multitasking and Prioritization
- De-Escalation Techniques
Timeline
Customer Service Technician
Windstream Telecommunications
10.2019 - Current
Office Administrator
Monroe's Collison
05.2014 - 08.2019
Raceland High School