Rabecca Altamirano
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
4
4
years of professional experience
Work History
Customer Service Technician
Applied Materials
05.2022 - Current
- Perform Tier I procedures, preventative maintenance, and wet-cleans, seeking assistance when needed
- Assist senior engineers with corrective maintenance as required
- Disassemble, clean, and rebuild kits as part of kit management quality
- Learn and apply basic diagnostic techniques and use documentation and test equipment
- Diagnose and resolve basic technical problems
- Strive to perform established best-known methods (BKM's) and follow all IP guidelines
- Develop the ability to represent Applied Materials to customers with excellent customer service and professionalism
- Comply with safety procedures and consistently demonstrate safety as a value.
Maintenance Technician
Westerwood Global
05.2020 - 11.2022
- Performed scheduled preventative and unscheduled corrective maintenance of semiconductor manufacturing equipment
- Worked on electrical and mechanical sub-assemblies and systems
- Accurately reported root cause analysis, problem-solving, data logging, and corrective actions for equipment and system failures
- Maintained cleanroom and company protocols while ensuring safety and quality standards
- Performed quality checks in line with process specifications
- Utilized MS Office and in-house computer system as required.
Equipment Technician
Principal Service Solution
12.2021 - 05.2022
- Provided on-site service and repair of semiconductor processing equipment
- Troubleshot equipment problems and maintained accurate records and reports
- Coordinated activities with peers, supervisors, and customers to minimize downtime
- Ordered and installed parts as needed
- Instructed customer technicians on system operation and maintenance
- Performed equipment upgrades and modifications
- Maintained company property and adhered to conduct standards.
Education
Associate of Applied Science - Engineering Technology
Maricopa Community Colleges - Mesa Community College
Mesa, AZ08.2026
Mountain View High School
Mesa, Arizona01.2015
Skills
- Equipment maintenance and troubleshooting
- Root cause analysis and problem-solving
- Cleanroom protocols and safety standards
- Strong attention to detail and accuracy in reporting
- Excellent customer service and communication skills
- Proficient in MS Office and computer systems
- Ability to work effectively in a team-oriented environment
- Service Quality Standards
References
Available upon request
Timeline
Customer Service Technician
Applied Materials
05.2022 - Current
Equipment Technician
Principal Service Solution
12.2021 - 05.2022
Maintenance Technician
Westerwood Global
05.2020 - 11.2022
Associate of Applied Science - Engineering Technology
Maricopa Community Colleges - Mesa Community College
Mountain View High School