Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
Customer Service TechnicianWork Type
Full TimeLocation Preference
On-SiteRemoteLocation: Laramie, US
Open to relocation: Yes
Open To Work
Timothy Eberhardt
Laramie
Work Preference
Summary
Adaptable professional with a strong focus on customer service and safety compliance. Expertise in managing inventory and conducting safety inspections, ensuring efficient operations and high patient satisfaction. Proven ability to educate clients on equipment usage and maintain clear communication under pressure.
Overview
8
8
years of professional experience
Work History
Customer Service Technician
Rotech Oxygen & Medical Equipment
Laramie
05.2025 - Current
- Guided customers in selecting and setting up home healthcare equipment for effective patient care.
- Delivered technical support for oxygen and medical equipment, ensuring optimal operation and safety.
- Educated patients on equipment usage and maintenance procedures for optimal results.
- Conducted routine inspections and repairs on medical devices to ensure safety compliance.
- Oversaw inventory of medical supplies, ensuring timely availability to meet patient requirements.
- Documented service calls and customer interactions in the company database accurately.
SafeRide Driver
University of Wyoming
Laramie
01.2024 - Current
- Operated university vehicles for student transportation and campus events, facilitating access to essential services and activities.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance, promoting a safe and pleasant experience for passengers.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Inspected vehicles for mechanical items and safety issues, ensuring safe and reliable transportation for students and staff.
Automotive Enthusiast Advisor 2
Hagerty
Golden
07.2021 - 08.2023
- Analyzed customer needs to recommend appropriate automotive insurance products.
- Guided clients in selecting optimal insurance policy options and customized coverage solutions.
- Resolved client inquiries and concerns using effective problem-solving techniques, enhancing client satisfaction.
Firearm Sales Associate
Cabela’s
Lone Tree
01.2018 - 12.2019
- Instructed customers on firearm safety and handling procedures, promoting responsible ownership and compliance.
- Guided customers in selecting firearms and accessories tailored to individual needs, enhancing customer satisfaction.
- Executed transactions with precision using 4473 and CBI for background checks, ensuring adherence to legal requirements.
- Maintained inventory levels and organized sales floor displays effectively.
Education
Associate in applied science - Gunsmithing
Colorado School of Trades
Lakewood, CO12-2020
Skills
- Technical support
- Product troubleshooting
- Troubleshooting
- Repair completion
- Equipment maintenance
- Preventive maintenance
- Safety inspections
- Risk assessment
- Customer service
- Customer communication
- Service orientation
- Problem solving
- Conflict resolution
- Safety training
Timeline
Customer Service Technician
Rotech Oxygen & Medical Equipment
05.2025 - Current
SafeRide Driver
University of Wyoming
01.2024 - Current
Automotive Enthusiast Advisor 2
Hagerty
07.2021 - 08.2023
Firearm Sales Associate
Cabela’s
01.2018 - 12.2019
Associate in applied science - Gunsmithing
Colorado School of Trades