Kimberly Porter
Chandler
Summary
Highly organized and personable professional seeking a customer service role, bringing strong communication skills, meticulous attention to detail, and exceptional multitasking abilities. A commitment to delivering top-tier service ensures a positive experience for customers and significantly contributes to organizational success. Eager to leverage expertise in a dynamic environment prioritizing customer satisfaction. Prepared to make a meaningful impact by enhancing client relationships and fostering loyalty.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Zone Manager
Paradies Shops
Phoenix, AZ
03.2025 - Current
- Led team of managers to optimize operational efficiency across multiple retail locations.
- Developed and implemented strategic plans to enhance customer experience and drive sales growth.
- Mentored and trained junior staff on best practices in retail management and customer service excellence.
- Analyzed performance metrics to identify areas for improvement and inform decision-making processes.
Club Manager
American Legion Post 35
Chandler, AZ
08.2020 - 11.2024
- Encouraged club membership by implementing membership training and exceptional customer service.
- Increased staff performance and engagement via motivational leadership.
- Fostered a supportive work environment that encouraged teamwork, open communication, and shared responsibility among staff members.
- Resolved conflicts between members or staff in a timely manner using diplomacy skills.
- Maximized space usage by strategically scheduling events and optimizing facility layout for optimal member experience.
- Managed budgets effectively to ensure financial stability while maintaining high-quality offerings for club members.
- Negotiated contracts with vendors, suppliers and entertainment providers to achieve favorable terms.
- Monitored cash flow and accounting operations to support accurate record-keeping.
- Developed partnerships with external vendors and suppliers to obtain quality products and service.
- Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
Event Manager / Bartender
American Legion Post 35
Chandler, AZ
05.2019 - 08.2020
- Managed administrative logistics of events planning and event bookings.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
- Trained and supervised event staff to complete tasks on time.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
Karaoke Host
Self Employed
Chandler
05.2004 - 05.2019
- Coordinate Song Requests: Manage the queue of song requests, assist participants in selecting songs, and ensure songs are played in a timely manner.
- Engage with Participants: Interact with singers and the audience, offering encouragement and maintaining high energy throughout the event.
- Provide Technical Support: Operate karaoke equipment, including microphones, sound systems, and screens, troubleshooting any technical issues that may arise.
- Create a Fun Atmosphere: Foster an inclusive and fun environment where guests feel comfortable participating, regardless of skill level.
- Maintain Event Flow: Keep the event on schedule, ensuring participants have a great time without long delays between performances.
- Ensure Safety and Comfort: Monitor the venue to ensure the safety and well-being of all guests. Address any disruptive behavior or concerns quickly and professionally.
- Promote Events: Encourage attendance and participation in upcoming karaoke nights or events through announcements and promotions.
- Assist with Crowd Management: Manage large groups, direct guests to the stage, and handle transitions between singers efficiently.
Massage Therapist
Dr Keith Moore Chiropractic Office
10.2005 - 04.2015
- Performed therapeutic massage treatments tailored to individual patient needs, using various techniques such as Swedish, deep tissue, trigger point therapy.
- Assess patient condition and medical history to determine the appropriate massage techniques and treatment plans.
- Apply therapeutic techniques to treat musculoskeletal conditions such as back pain, neck pain, headaches, and stress-related tension.
Travel Agent
American Express Platinum Travel
Phoenix
06.1992 - 10.1997
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
Education
Massage Therapist - Massage Therapy
Arizona School Of Massage Therapy
Phoenix, AZ10-2005
Certified - Tourism
Mundas School of Travel
Phoenix, AZ10-1987
Skills
- Budget management
- Customer service
- Facility management
Certification
Club Manager Certified
Timeline
Zone Manager
Paradies Shops
03.2025 - Current
Club Manager
American Legion Post 35
08.2020 - 11.2024
Event Manager / Bartender
American Legion Post 35
05.2019 - 08.2020
Massage Therapist
Dr Keith Moore Chiropractic Office
10.2005 - 04.2015
Karaoke Host
Self Employed
05.2004 - 05.2019
Travel Agent
American Express Platinum Travel
06.1992 - 10.1997
Certified - Tourism
Mundas School of Travel
Massage Therapist - Massage Therapy
Arizona School Of Massage Therapy