Kimberly Prater
Bristol,VA
Summary
Dynamic professional with a proven track record at Walmart, excelling in customer service and teamwork. Recognized for exceptional problem-solving abilities and attention to detail, consistently enhancing operational efficiency. Adaptable and dependable, I thrive in fast-paced environments, ensuring customer satisfaction and fostering positive relationships. Committed to continuous improvement and effective communication.
Overview
19
19
years of professional experience
Work History
Digital Fulfillment
Walmart
Bristol, VA
02.2020 - 08.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Cashier
Arby's Restaurant
Abingdon, VA
05.2006 - 10.2010
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of service areas to enhance customer experience.
- Assisted in training new staff on operational procedures and customer service standards.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Collaborated with team members to manage peak hours effectively, ensuring timely service delivery.
- Monitored inventory levels and reported discrepancies to management for resolution.
- Implemented upselling techniques to enhance sales while providing excellent service.
- Participated in regular team meetings to discuss performance goals and improve service quality.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
High School Diploma -
Patrick Henry
Glade Spring, VA05-2003
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking Abilities
Excellent communication
Organizational skills
Calm under pressure
Active listening
Decision-making
Problem resolution
Verbal communication
Timeline
Digital Fulfillment
Walmart
02.2020 - 08.2025
Cashier
Arby's Restaurant
05.2006 - 10.2010
High School Diploma -
Patrick Henry