Kimberly Price
Roebling,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Professional/Togo Specialist
Olive Garden Restaurant
06.2014 - Current
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems and procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Devised and implemented processes and procedures to streamline operations.
- Observed packing operations to verify conformance to specifications.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Stayed up-to-date on menu changes to help customers make food choices.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Motivated staff to perform at peak efficiency and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Coordinated with catering staff to deliver food services for special events and functions.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Served high customer volumes during special events, nights, and weekends.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Identified and recommended staff for key positions and departments.
Education
Bachelor of Science - Psychology
Virginia Commonwealth University
Richmond, VA05.2015
Skills
- Interpersonal and Written Communication
- Food and Beverage Knowledge
- Excelled Customer Service Skills
- Guest Relations Management
- Menu Item Memorization
- Banquet Coordination
- Money Handling
- Sanitation Guidelines
- Dining Area Maintenance
- Sales Expertise
- Order Accuracy
- Team Member Training
- New Employee Mentoring
- Quality Control
- Staff Monitoring
Accomplishments
- Employee of Month
- 1st in our Region for On-Time and Accuracy Customer Orders
- Won Several Sales Competitions
Certification
- Certified New Hire Trainer for Restaurant Services
Volunteer
- Volunteer Sunday School Teacher, planned and taught lessons for 7-10 year olds
- Camp Counselor, Mountain T.O.P.(Tennessee Outreach Project), ran day-camp for underprivileged children
- A.S.P.(Appalachian Service Project), preformed repairs for low-income families
Timeline
Service Professional/Togo Specialist
Olive Garden Restaurant
06.2014 - Current
Bachelor of Science - Psychology
Virginia Commonwealth University
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