Kimberly Price
Gulf Shores
Summary
Dynamic educator with special education expertise at Gulf Shores City Schools, adept at progress monitoring and implementing multisensory instruction. Proven track record in enhancing student performance through tailored interventions and emotional support, fostering a collaborative environment that promotes learning for all students, including those with learning disabilities and autism spectrum challenges.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
23
23
years of professional experience
Work History
Special Education Paraprofessional
Gulf Shores City Schools
08.2023 - Current
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Maintained positive attitude and affirmatively communicated with each student.
- Offered student support through special accommodations, extra assistance, and assessments.
Resource Teacher
Gulf Shores City Schools
08.2022 - 04.2023
- Facilitated differentiated instruction by providing a variety of resources tailored to meet each student''s unique needs and abilities.
- Provided support for struggling students through targeted one-on-one instruction, improving overall class performance.
- Managed classroom behavior effectively, creating a safe and supportive environment conducive to learning.
- Provided emotional support to students and families.
Flight Attendant
Southwest Airlines
09.2003 - 08.2020
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
- Increased customer satisfaction by providing high-quality service and attending to passengers' needs with empathy and professionalism.
- Trained new flight attendants, equipping them with skills needed to maintain high service standards.
- Used excellent customer service skills in addressing passengers' needs.
Customer Service Representative
Southwest Airlines
09.2002 - 10.2003
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
Education
Bachelor Of Science - Exercise Physiology
Jacksonville State University
Jacksonville, AL05.2002
Skills
- Excellent attention to detail
- Dependable trustworthy individual
- Emotional support
- Collaborative teamwork
- Multitask
- Maintain professional attitude in stressful situation
- Compassionate to others
Timeline
Special Education Paraprofessional
Gulf Shores City Schools
08.2023 - Current
Resource Teacher
Gulf Shores City Schools
08.2022 - 04.2023
Flight Attendant
Southwest Airlines
09.2003 - 08.2020
Customer Service Representative
Southwest Airlines
09.2002 - 10.2003
Bachelor Of Science - Exercise Physiology
Jacksonville State University
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