Kimberly Price
Riverton,NJ
Summary
Accomplished Customer Experience Manager known for developing effective customer service training and analyzing feedback to optimize service delivery. Committed to enhancing customer retention and satisfaction through strategic initiatives.
Overview
11
11
years of professional experience
Work History
Customer Experience Manager
Five Below
Cherry Hill, New Jersey
11.2020 - 08.2026
- Managed customer inquiries across various channels, ensuring timely resolutions and satisfaction.
- Resolved escalated customer issues promptly, maintaining high satisfaction levels.
- Analyzed customer feedback to refine product offerings and service delivery strategies.
- Conducted regular assessments of customer experience standards, ensuring adherence to quality assurance protocols.
- Developed customer service training programs that improved staff knowledge and engagement.
- Trained and mentored new team members, promoting productivity and friendly service.
- Designed promotional events to increase customer interaction and strengthen brand loyalty.
- Established relationships with external vendors to secure reliable support during peak times.
Dialysis Technician
DaVita
Lumberton, NJ
03.2018 - 03.2020
- Prepared dialysis machines and ensured proper functionality.
- Monitored patient vital signs during dialysis treatments.
- Educated patients about dialysis procedures and care plans.
- Maintained accurate patient records and documentation standards.
- Collaborated with healthcare team to optimize patient care plans.
- Sterilized equipment and ensured compliance with safety protocols.
- Assisted in training new staff on operational procedures and protocols.
- Conducted quality control checks on supplies and equipment regularly.
- Performed daily maintenance on dialysis machines, such as cleaning and sterilization.
- Followed infection control measures when cleaning and attaching hemodialysis machines to access sites like fistulas, catheters, and grafts.
- Inspected equipment and conducted safety checks on equipment and instruments to maintain high-quality control standards.
- Primed dialyzer with saline or heparinized solutions and followed formula directions when preparing dialysate.
Medical Transportation Driver
PRN
Hainesport, New Jersey
06.2018 - 01.2019
- Provided safe and timely transportation for patients to medical appointments.
- Transported patients safely to and from medical appointments.
- Communicated effectively with healthcare staff regarding patient needs.
- Followed all safety protocols during patient transportation services.
- Documented patient information and transportation logs accurately.
- Collaborated with team members to ensure high-quality service delivery.
- Communicated effectively with dispatch to receive updated information about trip assignments.
Caregiver
Private Care Giver
Burlington, NJ
11.2017 - 02.2018
- Developed personalized care plans in collaboration with family members and healthcare providers.
- Assisted clients with bathing, dressing, and personal hygiene tasks to maintain their comfort and dignity.
- Coordinated medication schedules and ensured timely administration for clients.
- Followed care plan and directions to administer medications.
- Implemented safety measures to prevent accidents and ensure a secure environment.
- Prepared meals according to dietary requirements and assisted with feeding clients.
- Provided companionship and emotional support to enhance client well-being.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Enhanced patient outlook and daily living quality through compassionate and attentive care.
- Guided clients in developing self-care skills to enhance independence in daily routines.
- Communicated client status and care updates to families to ensure informed decision-making.
Lead Teacher, Toddler Room
The Learning Experience
Westampton, NJ
09.2015 - 08.2016
- Supervised classroom activities to ensure a safe and nurturing environment.
- Developed engaging lesson plans for toddlers based on developmental milestones.
- Fostered emotional and social skills through interactive play and structured routines.
- Implemented age-appropriate learning materials to enhance cognitive development.
- Collaborated with parents to discuss child development, fostering a supportive home-school partnership.
- Facilitated parent involvement in education through organizing class activities and volunteer opportunities.
- Assisted in evaluating children's progress through observation and documentation.
- Guided Toddler Room teachers in developing a stimulating environment that nurtured children's exploration and learning.
- Adhered strictly to safety guidelines established by state regulations including proper storage of hazardous materials.
Education
Associate of Applied Science - Health Sciences
Rowan College At Gloucester County
Mt. Laurel NJ05-2022
Skills
- Customer experience strategy
- Customer experience evaluation
- Customer relationship management
- Customer feedback analysis
- Customer retention strategies
- Customer service training programs
Timeline
Customer Experience Manager
Five Below
11.2020 - 08.2026
Medical Transportation Driver
PRN
06.2018 - 01.2019
Dialysis Technician
DaVita
03.2018 - 03.2020
Caregiver
Private Care Giver
11.2017 - 02.2018
Lead Teacher, Toddler Room
The Learning Experience
09.2015 - 08.2016
Associate of Applied Science - Health Sciences
Rowan College At Gloucester County