Natalie Yarborough
Norfolk,VA
Summary
I have 40 years of retail experience. My goal is to continue my career in retail management using my resources knowledge, achievements I have gained over the years.
Overview
22
22
years of professional experience
Work History
Customer Experience Manager
Macy's Retail Holdings
Chesapeake, Virginia
10.2003 - 02.2026
- Developed customer experience strategies to enhance service delivery across all departments.
- Monitored service standards and provided actionable feedback to elevate team performance.
- Managed escalated customer issues, resolving conflicts swiftly to maintain customer satisfaction.
- Analyzed customer feedback to identify areas for improvement in store operations.
- Oversaw the execution of in-store events to promote customer interaction and loyalty.
- Collaborated with merchandising teams to align product placement with customer preferences.
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
Education
High School Diploma -
Booker T. Washington HS
Norfolk, VA06-1987
Some College (No Degree) - Medical Administration
Everest College
Chesapeake, VASkills
- Customer experience strategy
- Customer feedback analysis
- Customer relationship management
- Service performance monitoring
- Data-driven decision making
- Store operations optimization
- Team leadership
- Team training and mentoring
- Problem solving
- Effective communication
- Conflict resolution
- Time management
- Visual display
- Proficient in [software]
Accomplishments
- Top Performer for exceeding quarterly sales goals
- Top Division Performer for exceeding Macy's loyalty goals
- Recognized for outstanding merchandise standards.
- Recognized for outstanding customer experience.
Timeline
Customer Experience Manager
Macy's Retail Holdings
10.2003 - 02.2026
High School Diploma -
Booker T. Washington HS
Some College (No Degree) - Medical Administration
Everest College