Kimberly Proxter
Houston,TX
Summary
Dynamic CRM professional with extensive experience at Schlumberger, excelling in CRM administration and technical support. Proven track record in enhancing operational performance through effective problem-solving and exceptional customer service. Adept at training teams and implementing strategic solutions, ensuring seamless system functionality and user satisfaction.
Overview
20
20
years of professional experience
Work History
CRM, Teamcenter, Salesforce support
DNV
Houston, TX
06.2021 - Current
- Enhanced customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exhibited strong problem-solving skills, resolving issues with efficiency and effectiveness.
- Assessed customer needs quickly and accurately.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Maintained updated knowledge through continuing education and advanced training.
CRM GLOBAL ADMINISTRATOR
Schlumberger
Houston, Texas
03.2006 - 08.2020
- Administered CRM software and interfaces, maintaining and updating systems to improve operational efficiency.
- Independently performed troubleshooting and maintenance of complex database issues to ensure CRM's effectiveness and boost operational performance.
- Generated reports and ad-hoc requests on database performance and capacity, identifying issues to deliver timely, strategic solutions.
- Conducted trainings for newly implemented CRM software and system updates and responded to internal inquiries and requests.
- Resolved technical support tickets and requests, including investigating, and implementing solutions to technical issues and concerns.
- Identified recurring technical issues and developed solutions to address and resolve the root problems, boosting systems effectiveness.
- Collaborated with team members to gather feedback on system performance and requirements, defining technical specifications to support business operations.
- Supervised and handled all account functions, including adding, setting up, and removing users within the platform.
- Prepared profiles, roles, and permissions for new and existing users to ensure correct access.
Education
Diploma -
John W. North High School
Riverside, CA01-1987
Houston Community College
Office Administration
San Diego Trade Center
San Diego, CASkills
- Salesforce support
- CRM Software
- CRM administration
- Customer success management
- Technical support management
- Data analysis
- Troubleshooting
- System troubleshooting
- Project oversight
- Onboarding facilitation
- Technology proficiency
- Data Privacy
- Microsoft Office Applications
- Critical Thinking
- Prioritization & Problem Solving
- Effective communication
- Verbal & Written Communication
- Team collaboration
- Cross-functional teamwork
- Adaptability to change
- Customer relations
- Relationship management
- Account updates
- Communication effectiveness
- Interpersonal skills
- Attention to Detail
- Problem solving
- Communication effectiveness
- Interpersonal skills
Timeline
CRM, Teamcenter, Salesforce support
DNV
06.2021 - Current
CRM GLOBAL ADMINISTRATOR
Schlumberger
03.2006 - 08.2020
Diploma -
John W. North High School
Houston Community College
Office Administration
San Diego Trade Center