Kimberly Purify
Detroit,MI
Summary
- Customer-oriented General Manager with 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
20
20
years of professional experience
Work History
General Manager
Jsavant -Sbarro
Troy, MI
10.2019 - Current
- Managed budget implementations, employee reviews, training, schedules.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
General Manager
Tayven Wendy's
Detroit, MI
01.2016 - 10.2019
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Customer Service Representative
Allegra Direct
Troy , MI
08.2013 - 01.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Education
Medical Diploma - Medical Assisting
Everest Institute
Detroit, MI06.2013
High School Diploma -
Clintondale High School
Clinton Township, MI06.2002
Skills
- Decision Making
- Program Optimization
- Focus and Follow-Through
- Policy Development and Enforcement
- Training Management
Great communicator
I have been in Management for over 20 plus years. I have great communication skills along with superb follow up skills. I have took several courses on how to properly and effectively communicate with others.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Timeline
General Manager
Jsavant -Sbarro
10.2019 - Current
General Manager
Tayven Wendy's
01.2016 - 10.2019
Customer Service Representative
Allegra Direct
08.2013 - 01.2016
Medical Diploma - Medical Assisting
Everest Institute
High School Diploma -
Clintondale High School
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