Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Raab

Euless,TX

Summary

Dedicated aviation professional with a proven track record of meeting company goals through consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to effectively enhance the organizational brand. Resourceful Specialist offering expertise in problem-solving, data analysis, and customer service. Adept at quickly learning new technologies and processes to drive success. Proven track record of successfully managing multiple projects and developing innovative solutions, confident in ability to contribute to the growth and success of the organization.

Overview

18
18
years of professional experience

Work History

Sr. Specialist Airworthiness

American Airlines
07.2022 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals.
  • Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
  • Coordinate investigations for FAA Letters of Investigation, Compliance Action letters and Voluntary Self Disclosures.
  • Apply exceptional skills in communication and conflict-resolution to improve decision-making process.
  • Process Requests for Information (RFI) from th FAA and coordinate with other departments to provide necessary information for a formal response.
  • Interface with the FAA to resolve discrepancies contained in RFIs.
  • Maintain FAA correspondence databases.
  • Develop and distribute reports weekly, monthly and quarterly to management as well as the FAA.
  • Collaborate with other operational departments as necessary.
  • Train new employees on Regulatory Compliance processes and tools.

Sr. Specialist, Operations

American Airlines
02.2009 - 07.2022
  • Coordinate investigations for FAA Letters of Investigation, Compliance Action letters and Voluntary Self Disclosures
  • Apply exceptional skills in communication and conflict-resolution to improve decision-making process
  • Process FAA Requests for Information (RFI) and coordinate with other departments to provide necessary information for formal response
  • Interface with the FAA to resolve discrepancies contained in RFIs
  • Maintain FAA correspondence databases
  • Monitor CERS events for reports of unruly/intoxicated passengers, and other violations of the Federal Code of Regulations
  • Analyze and compile information for voluntary reports of regulatory violations
  • Develop and distribute reports weekly, monthly and quarterly to management as well as the FAA
  • Collaborate with other operational departments as necessary
  • Train new employees on Regulatory Compliance processes and tools
  • Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
  • Identified areas in need of critical improvement and implemented strategies to achieve targets.
  • Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
  • Supported department leadership in implementing new policies, procedures and controls.

Analyst

American Airlines
11.2006 - 02.2009
  • Assist Regulatory Affairs Specialists with coordinating responses to FAA Letters of Investigation, Letters of Concern and Voluntary Self Disclosures
  • Process Requests for Information (RFI) from the FAA and coordinate with other departments to provide necessary information for a formal response
  • Interface with the FAA to resolve discrepancies contained in RFIs
  • Maintain FAA correspondence databases
  • Screen CERS events for reports of unruly/intoxicated passengers, and other violations of the Federal Code of Regulations
  • Analyze and compile information for voluntary reports of regulatory violations
  • Develop and distribute reports weekly, monthly and quarterly to management as well as the FAA
  • Interface with other operational departments as necessary.

Education

Diploma - Tourism And Travel Management

International Air Academy
Vancouver, WA
02.1997

Some College (No Degree) - Accounting

Peninsula Community College
Port Angeles, WA
08.1995 - 12 1996

High School Diploma -

Port Angeles High School
Port Angeles, WA
06.1995

Skills

  • Customer Relations
  • Expert Problem Solving
  • Documentation Management
  • Quality Assurance
  • Management collaboration
  • Proficient in EtQ
  • Root Cause Analysis
  • Teamwork and Collaboration
  • Self Motivation
  • Time Management
  • Problem-Solving
  • Multitasking

Timeline

Sr. Specialist Airworthiness

American Airlines
07.2022 - Current

Sr. Specialist, Operations

American Airlines
02.2009 - 07.2022

Analyst

American Airlines
11.2006 - 02.2009

Some College (No Degree) - Accounting

Peninsula Community College
08.1995 - 12 1996

Diploma - Tourism And Travel Management

International Air Academy

High School Diploma -

Port Angeles High School
Kimberly Raab