Kimberly Radke

• Oversaw daily operations and staff management at convenience store locations.
• Implemented inventory control procedures to ensure product availability and freshness.
• Trained and developed team members on customer service best practices.

Managed weekly staff schedules and approved payroll for accurate compensation. Traveled for over 7 years opening new locations and acquisition stores.

• Provided exemplary customer service through various communication channels.
• Resolved customer inquiries using internal support tools and resources.
• Collaborated with team members to improve customer support processes.

My role at Asurion was a Managers Advocate. When you called in and spoke to a CSM and you weren’t satisfied with your conversation and then asked to speak to their manager, I was the one who took the call. I trained all CSM on how to listen and validate the customer's concern before you shut them down on what you were literally able to do.