Summary
Overview
Work History
Education
Skills
Timeline
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KIMBERLY RAGAN

Jacksonville,FL

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and skilled at exploring different solutions to address customer needs effectively.

Overview

10
10
years of professional experience

Work History

Clerical Associate

Who Dat LLC.
12.2019 - 05.2024
  • Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
  • Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.

Fraud Specialist

Citi
08.2017 - 12.2020
  • Provided exceptional customer service during sensitive situations involving identity theft or account compromise while preserving customer trust in the company''s security measures.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Scheduler

Baymeadows Healthcare
05.2017 - 08.2017
  • Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
  • Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.

Scheduler

Kelly Educational Staffing
10.2016 - 05.2017
  • Answer Inbound calls to input absences or fill vacancies in 7 county schools
  • Outbound calls to request substitutes to fill assignments.

Customer Service Representative

Incomm
04.2016 - 07.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Provider Eligibility Specialist

Novitas
03.2014 - 03.2015
  • Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.

Education

High School Diploma -

Edward H. White High School
Jacksonville, FL
05.1993

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Investigation techniques
  • Financial knowledge
  • Computer Skills
  • Attention to Detail
  • Data Entry
  • Complaint Handling

Timeline

Clerical Associate

Who Dat LLC.
12.2019 - 05.2024

Fraud Specialist

Citi
08.2017 - 12.2020

Scheduler

Baymeadows Healthcare
05.2017 - 08.2017

Scheduler

Kelly Educational Staffing
10.2016 - 05.2017

Customer Service Representative

Incomm
04.2016 - 07.2016

Provider Eligibility Specialist

Novitas
03.2014 - 03.2015

High School Diploma -

Edward H. White High School

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KIMBERLY RAGAN