Tylik McCullum
Bronx,NY
Overview
11
11
years of professional experience
Work History
Clerical associate
lincoln hospital
04.2025 - Current
- Addressed billing inquiries, service concerns and general account questions with professionalism and managed front desk operations, greeting patients and visitors while maintaining professional and welcoming environment
- Registering patients by collecting sensitive and personal information
- Resolved customer issues efficiently while consistently surpassing satisfaction score expectations and maintaining strong service quality.
- Maintained adherence to compliance protocols while adapting communication style to meet individual customer needs and build rapport
- De-escalated complex customer situations through active listening, problem-solving, and clear step-by-step guidance.
Intern/Counselor
East Side House Settlement
07.2019 - 03.2023
- Assisted in academic and recreational activities with children ages 5-9
- Supervised classroom activities and engaged children socially
- Maintained accurate program information such as attendance sign in/sign out sheets
- Achieved excellent communication skills talking with and greeting parents on a daily basis
Retail Associate
Sneaker Pawn
01.2015 - 08.2018
- Built strong client relationships through consistent follow up and personalized service fostering brand loyalty and driving repeat sales
- Processed financial transactions for customers, including cash, debit, and credit
- Managed inventory throughout store, including sales and incoming shipments
- Featured in promotional videos for store on Facebook and other social media
- Maintained showroom presentation through meticulous merchandising
- Thoroughly explained product knowledge to customers to elevate shopping experience.
- Balanced daily cash register receipts and provided quality customer service
Education
Digital Marketing Fellow - undefined
COOP Careers
12.2024
Skills
- Led initiatives to enhance critical thinking skills across teams Oversaw quality control measures to ensure accuracy and precision in deliverables Championed problem-solving strategies that improved project outcomes
- Oversaw the integration of Microsoft Office Suite to enhance team productivity and collaboration Championed effective communication strategies through Outlook Streamlined data analysis processes using Excel to improve decision-making
- Streamlined data entry processes to enhance record accuracy and accessibility
- Oversaw customer service operations to improve client engagement and retention Coordinated multitasking efforts to streamline service delivery and enhance team productivity Championed initiatives to elevate customer experience and satisfaction levels
- Implemented strategic time management techniques to streamline operations
- Monitored and enforced compliance to uphold industry regulations
- Uphold confidentiality standards to protect sensitive information and maintain trust
- Applied critical thinking skills to enhance decision-making processes and drive strategic initiatives
Websites
Timeline
Clerical associate
lincoln hospital
04.2025 - Current
Intern/Counselor
East Side House Settlement
07.2019 - 03.2023
Retail Associate
Sneaker Pawn
01.2015 - 08.2018
Digital Marketing Fellow - undefined
COOP Careers