Kimberly Ramirez
New York,NY
Summary
Results-driven retail leader with extensive experience in store operations, sales strategy, and team development. Proven ability to drive profitability, enhance brand presentation, and lead high-performing teams in fast-paced, fashion-forward environments. Adept at managing P&L, visual merchandising, and operational excellence, while ensuring a luxury-level customer experience.
Overview
10
10
years of professional experience
Work History
Store Leader
Everlane
New York, NY
01.2023 - Current
- Oversee daily store operations, ensuring sales targets, brand standards, and operational efficiencies are met
- Lead a high-performing team, focusing on training, development, and retention to drive productivity
- Optimize merchandising execution and inventory management to maximize sell-through and minimize shrink
- Analyze KPIs, traffic trends, and conversion rates, implementing action plans to exceed goals
General Manager | Flagship Locations | Pilot Store for Clienteling App
Banana Republic
New York, NY
01.2019 - 01.2023
- Led operations for a $12M+ flagship store, driving sales, merchandising execution, and team development
- Increased sales by 35% and improved average transaction value by 22% in 2022
- Served as the pilot store leader for the launch of a new clienteling app, shaping rollout strategies and execution
- Developed and promoted employees into leadership roles, fostering a strong internal talent pipeline
- Executed store-level business strategies, enhancing customer service, product presentation, and brand loyalty
Assistant General Manager – Product & Merchandising
Banana Republic
New York, NY
01.2019 - 12.2019
- Directed merchandising execution and brand presentation, aligning with seasonal fashion trends
- Managed inventory levels and maximized full-price sell-through, reducing markdowns and stock imbalances
Assistant General Manager – Talent & Operations
Banana Republic
New York, NY
01.2017 - 01.2019
- Led hiring, onboarding, and training programs, improving team engagement and performance
- Designed and implemented district-wide leadership development initiatives to strengthen store management teams
Assistant Manager – Talent & Operations
Banana Republic
New York, NY
01.2015 - 01.2017
- Created and launched employee recognition programs, increasing retention and team morale
- Conducted quarterly performance evaluations and coaching sessions, driving accountability and excellence
Education
Business Management
Borough of Manhattan Community College
New YorkSkills
- Sales & Profit Growth
- Team Leadership & Talent Development
- Store Operations & P&L Management
- Visual Merchandising & Brand Presentation
- Inventory & Shrink Control
- KPI & Performance Optimization
- Client Experience & Service Excellence
Accomplishments
- Store Turnaround Success: Transformed a struggling store into a profitable location within 7 months.
- Sales & Profitability Growth: Exceeded sales targets by 35% and improved store conversion rates year-over-year.
- Retail Innovation: Led the pilot launch of a clienteling app, driving its implementation and success.
- Operational Excellence: Strengthened inventory management, staffing efficiencies, and merchandising execution.
- Leadership Development: Promoted employees into leadership positions, building future retail leaders.
Timeline
Store Leader
Everlane
01.2023 - Current
General Manager | Flagship Locations | Pilot Store for Clienteling App
Banana Republic
01.2019 - 01.2023
Assistant General Manager – Product & Merchandising
Banana Republic
01.2019 - 12.2019
Assistant General Manager – Talent & Operations
Banana Republic
01.2017 - 01.2019
Assistant Manager – Talent & Operations
Banana Republic
01.2015 - 01.2017
Business Management
Borough of Manhattan Community College
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