Kimberly Ramirez
Bronx,NY
Summary
Offering strong foundation in communication and problem-solving, eager to learn and develop in customer service environment. Delivers ability to quickly grasp new processes and systems, contributing strong interpersonal and technical skills. Ready to use and develop customer interaction and support skills in Customer Service Support Representative role.
Developed strong communication and problem-solving skills in fast-paced customer service environment. Adaptable and ready to transition into new field, bringing customer-focused approach and technical proficiency. Eager to leverage transferrable skills to make meaningful impact in new role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Help Desk Support Representative
Eugenie Maria of Hostos
09.2025 - Current
- Resolved technical issues for end-users, enhancing overall satisfaction with IT services.
- Provided timely support through phone, email, and chat channels to ensure efficient problem resolution.
- Documented troubleshooting steps and solutions in ticketing system for accurate knowledge transfer.
- Collaborated with cross-functional teams to escalate complex issues and minimize downtime.
- Serve as the first point of contact for students, faculty, and visitors, providing courteous and helpful assistance.
- Handle phone calls, emails, and walk-in inquiries with professionalism, ensuring timely and accurate responses.
- Coordinate appointment scheduling and manage office supplies to support smooth daily operations.
- Foster a welcoming atmosphere by maintaining a clean, organized front desk and waiting area.
- Assist with administrative tasks such as filing, data entry, and document preparation, contributing to efficient office workflow.
- Demonstrate patience and empathy when assisting diverse individuals, enhancing overall customer experience.
Customer Service Representative
The Park Avenue North
12.2022 - Current
- Delivered high-quality customer support via phone, email, and chat channels.
- Resolved customer inquiries efficiently, ensuring satisfaction and loyalty.
- Provide exceptional customer service by greeting residents and visitors with a warm, friendly attitude and promptly addressing inquiries or concerns.
- Manage phone and in-person communications, ensuring clear, polite, and efficient information exchange.
- Assist residents with scheduling, package deliveries, and access control, maintaining a secure and welcoming environment.
- Resolve conflicts calmly and professionally, always aiming to exceed expectations and maintain positive relationships.
- Collaborate with building management and team members to improve resident satisfaction and service quality.
- Maintain detailed logs and records, demonstrating strong organizational skills and attention to detail
- Identified recurring issues and suggested process improvements for resolution efficiency.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Provided feedback on common customer concerns to inform product development teams.
Education
Associate of Science - Emergency Technician
Emergency Care Program
Brooklyn, NY01-2023
Bachelor of Science - Earth Science
Lehman College
Bronx, NY05-2017
Skills
- Friendly and approachable demeanor
- Patience and empathy
- Positive attitude under pressure
- Ability to handle complaints calmly and professionally
- Excellent verbal and written communication
- Strong customer service and interpersonal skills
- Conflict resolution and problem-solving
- Fluent in Spanish and English
- Proficient in Microsoft Word, Excel, and Outlook
- Ability to multitask in high-volume environments
- Friendly, professional, and team oriented
Certification
- Certified in CPR
Languages
Spanish
Full Professional
Timeline
Help Desk Support Representative
Eugenie Maria of Hostos
09.2025 - Current
Customer Service Representative
The Park Avenue North
12.2022 - Current
Associate of Science - Emergency Technician
Emergency Care Program
Bachelor of Science - Earth Science
Lehman College