Kimberly Ray
CALERA,AL
Summary
Successful warehouse manager offering strong background in supervising and mentoring several employees in exceptionally large distribution warehouse settings. Talented in promoting safety, accuracy and company rules when monitoring employee performance and training new employees. Accomplished in performing regular inventory counts and maintaining records with high level of accuracy.
Overview
19
19
years of professional experience
Work History
Warehouse Supervisor
Sunbelt Paper and Packaging
Calera , Alabama
09.2018 - Current
- Ensured appropriate staffing levels to meet production demands.
- Maintained and updated inventory records accurately.
- Monitored warehouse operations to ensure accuracy and efficiency.
- Developed and implemented safety policies and procedures for the warehouse team.
- Provided leadership to motivate staff members to achieve performance goals.
- Managed daily cycle counts to maintain accurate inventory levels at all times.
- Enforced company policies related to employee conduct in the workplace.
- Addressed any problems that may arise during day-to-day operations in a timely manner.
Customer Service Representative
Shelby Baptist Medical Center
Alabaster , AL
03.2006 - 08.2018
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
High School Diploma -
Pelham High School
Pelham, AL05-2001
Skills
- Material handling practices
- Shipping and receiving operations
- Shipping and receiving management
- Assembly and production
- Stock audits
- Operations Management
- Shipping and receiving
Timeline
Warehouse Supervisor
Sunbelt Paper and Packaging
09.2018 - Current
Customer Service Representative
Shelby Baptist Medical Center
03.2006 - 08.2018
High School Diploma -
Pelham High School
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