Kimberly Reeves
Des Moines,IA
Summary
Proven team leader with a track record of enhancing customer satisfaction and boosting sales performance at Fit To BE Tied. Skilled in automotive detailing and adept at fostering positive relationships, consistently exceeding employer expectations through meticulous attention to detail and strong interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Auto Detailer
Ericson Auto
03.2023 - 07.2024
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Exceeded client expectations by paying close attention to detail and promptly addressing any concerns or issues, resulting in a strong reputation for excellence within the community.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
Caregiving
At Home
03.2020 - 03.2023
- I had to take care of a loved one who suffered a horrible work accident. 24/7 I was there to handle and prioritze tasks and chores. Multi tasking at maximum levels to make sure they received the best care possible.
Retail Assistant Manager
Fit To BE Tied
07.2017 - 03.2020
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Increased repeat business from loyal customers through personalized assistance in product selection while developing rapport with clientele which increased sales by 35% within 3 months.
Retail Merchandiser
Younkers Department Store
01.2008 - 03.2017
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Arranged consistent shelves, bins, and racks at 20 locations by following established planograms.
Education
Diploma - Medical Coding And Billing
05.2026
- 3.8 GPA
Skills
- Automotive detailing
- High-pressure washing
- Interior detailing proficiency
- Engine bay detailing
- Telephone Etiquette
- Relationship Building
- Fabric treatment
- Customer Service
- Interior and exterior cleaning
- Work Planning
- Strong Work Ethic
- Honest and Dependable
- Adaptable and Flexible
- Conscientious and Detail-Oriented
- Communication and Interpersonal Skills
- Team Leadership
Timeline
Auto Detailer - Ericson Auto
03.2023 - 07.2024
Caregiving - At Home
03.2020 - 03.2023
Retail Assistant Manager - Fit To BE Tied
07.2017 - 03.2020
Retail Merchandiser - Younkers Department Store
01.2008 - 03.2017
Des Moines Area Community College - Diploma, Medical Coding And Billing
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