Kimberly Rentie
White Settlement
Summary
Accomplished team lead with 1 year of experience in customer service, specializing in resolving inquiries and ensuring customer satisfaction. Demonstrates strong communication and problem-solving skills, fostering teamwork to enhance the customer experience. Currently pursuing a high school diploma, committed to delivering exceptional service and contributing to a positive environment. Developed leadership and strategic planning skills in collaborative and dynamic environment, looking to transition into new field. Demonstrates strong capabilities in team coordination and process improvement. Aims to leverage these skills to contribute effectively in new role.
Energetic and dedicated, bringing strong organizational and team-building skills to foster collaboration and drive success. Possesses in-depth understanding of process optimization and project management, coupled with proficiency in conflict resolution and strategic planning. Aims to enhance team performance and deliver impactful results.
Outgoing and dependable team lead with customer service experience in fast-paced environments. Known for staying calm under pressure, working well with teams, and creating positive experiences for customers. Strong communication and problem-solving skills with a personality that helps people feel welcomed and comfortable. Currently pursuing a high school diploma while building hands-on leadership and hospitality experience. Quick learner, hardworking, and able to keep up during busy shifts without losing a positive attitude
Overview
1
1
year of professional experience
1
1
Certification
Work History
Team Lead
Urban Air
Fort Worth, TX
05.2024 - 11.2024
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Led team in daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained new staff on operational procedures and customer service standards.
- Helped create a fun and welcoming environment for guests while handling fast-paced customer interactions
- Demonstrated leadership, teamwork, and communication skills in high-pressure situations
- Balanced multiple responsibilities at once while maintaining a positive attitude
- Strong team player with leadership experience
- Great at communicating with customers and coworkers
- Trained new team members by relaying information on company procedures and safety requirements.
Education
High School Diploma -
Heritage Academy K-12
Fort Worth, TX05.2026
Skills
- Hospitality
- Retail management
- Communication skills
- Problem-solving
- Sanitation procedures
- CPR
- Baking
- Customer service
- Team development
- Strategic partnerships
- Sales strategy
- Team management
- Computer operation
- Retail industry
- Sales team management
- Decision making
- Safety standards in production
- Conflict management
- English
- Leadership
- Food service management
- Teamwork
- Achieving sales targets
- Attention to detail
- Conflict resolution
- Customer focus
Certification
- CPR Certification
- ServSafe
- Food Handler Certification
Timeline
Team Lead
Urban Air
05.2024 - 11.2024
High School Diploma -
Heritage Academy K-12